Topic: Payment pending… where is my download? | Forums | Toontrack

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Payment pending… where is my download?

EZdrummer Help

Posted December 10, 2025 at 15:18 #3491501

aberrationblackmetal
Participant

I ordered last night an expansion for EZDrummer (Modern Metal Drums). I paid with a credit card and it went through but on the toontrack website it’s just stuck on “pending payment” in the Orders section of My Info. My card works (used it after this purchase), no credit issues, checked my credit card app (payment is listed successfully). What’s the deal? Why is it taking so long for a simple download? I cannot even find any contact form or email address for this issue. Did I just get cheated out of my money or what? What to do???

EZdrummer version: 3.1.2
Operating system: Windows 11
Creator

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Viewing 4 replies - 1 through 4 (of 4 total)

Replied December 10, 2025 at 19:31 #3491553

Mick Avoidant
Participant

Have you looked in Product Manager?

Replied December 10, 2025 at 20:32 #3491570

Scott
Moderator

BEST ANSWER
For Webshop order issues or inquiries, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied December 11, 2025 at 00:51 #3491618

aberrationblackmetal
Participant

It isn’t there. I didn’t even get a confirmation email or anything. Absolute silence from Toontrack’s side.

Replied December 11, 2025 at 10:26 #3491704

rixa
Moderator

aberrationblackmetal wrote:

It isn’t there. I didn’t even get a confirmation email or anything. Absolute silence from Toontrack’s side.

The Support Team has now replied to your email regarding this.

Rickard – Toontrack Music
Make music – it´s EZ!
www.toontrack.com
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Viewing 4 replies - 1 through 4 (of 4 total)

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