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  4. Superior Drummer 3 crashes on startup

Superior Drummer 3 crashes on startup

Superior Drummer 3 Help
Viewing 9 replies - 1 through 9 (of 9 total)
  • Replied October 1, 2025 at 08:41 #3447274
    John
    Moderator

    Hi Jarod,

    I suspect that you will need help from Toontrack Support directly to retrieve logs, etc. Do you get the option to locate crash dumps?
    Did you install Reaper with the ‘Configure Windows to save REAPER crash dumps’ option? If so, a dump file should be created in %LOCALAPPDATA%\CrashDumps (Start->Run, paste that path in there).
    Have you yet opened a Ticket with Support?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied October 1, 2025 at 09:11 #3447278
    Jarod Fedele
    Participant

    Thanks for the response. I’ve sent a ticket which includes those crash dump files (standalone and within REAPER), so thanks for directing me to that!

    If the crash dump files would be relevant here, I’m happy to post them, otherwise I’ll let the support ticket handle it.

    Replied October 1, 2025 at 09:27 #3447285
    John
    Moderator

    Thanks, Support will be better at looking into those dump files.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied October 20, 2025 at 02:20 #3451877
    Brian Reding
    Participant

    The same thing has been happening to me

    Replied October 24, 2025 at 09:32 #3452861
    John
    Moderator

    Hi,

    are we talking about the exact same thing as the OP, with Reaper and Standalone?

    What have you tried? Did you retrieve crash dumps? Have you opened a Support Ticket?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: Brad
    Replied November 9, 2025 at 01:24 #3458636
    dwmccurd
    Participant

    I have the same problem – Superior Drummer 3.4.1. stand-alone is crashing shortly after startup under Windows 11 (about 5 seconds after it appears on the screen).  No other applications running.

    However, Inside of Studio One Pro v7.2, Superior Drummer v3.4.1 plug-in works fine.

    I ran the installer for v3.4.1 again but it didn’t do much – it seems to have found it was already installed and didn’t attempt to overwrite it.

    Do I uninstall and reinstall?  Just concerned that every studio session I have that uses it will get disrupted in the process.

    Tried to attach dumpfile but when I hit “Submit” it says the .DMP file is too big.

     

     

     

     


    Superior Drummer 3 version: 3.4.1
    Operating system: Windows 11
    Replied November 9, 2025 at 01:50 #3458641
    Brad
    Participant
    dwmccurd wrote:

    I have the same problem – Superior Drummer 3.4.1. stand-alone is crashing shortly after startup under Windows 11 (about 5 seconds after it appears on the screen).  No other applications running.

    However, Inside of Studio One Pro v7.2, Superior Drummer v3.4.1 plug-in works fine.

    I ran the installer for v3.4.1 again but it didn’t do much – it seems to have found it was already installed and didn’t attempt to overwrite it.

    Do I uninstall and reinstall?  Just concerned that every studio session I have that uses it will get disrupted in the process.

    Tried to attach dumpfile but when I hit “Submit” it says the .DMP file is too big.

     

     

     

     

    Superior Drummer 3 version: 3.4.1
    Operating system: Windows 11

    I would try uninstall and re-installing. That’s an odd one.

    Additonally click the “Contact Support” button on the following link to create a ticket: https://www.toontrack.com/faq/how-do-i-contact-support/

     


    Superior Drummer 3 version: 3.4.1
    Operating system: macOS Tahoe (26)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied November 9, 2025 at 11:44 #3458723
    Olof Hermansson
    Moderator

    Such crashes (only in standalone and at startup) are usually caused by an ASIO driver.

    Olof Hermansson - Toontrack
    Coder

    2

    Thanked by: Scott Eshleman and Brad
    Replied November 23, 2025 at 13:55 #3470141
    Jürgen
    Participant

    Hi have the same issue since a few weeks. Never had any problems before with standalone and my ASIO driveras are unchanged. Trying to restart the app a few gives suddenly a windows telling that SD was not proberly shutdown and trying to restart from a Auto-Save. i will open a ticket now.


    Superior Drummer 3 version: 3.4.2
    Operating system: Windows 11
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