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Update check fails, can’t run Product Manager

Product Manager

• Posted September 1, 2025 at 23:52 #3440142
  QACI

  Participant

  We just installed Product Manager but can not get it to run on the school network.

  When its first opened it checks for updates then a minute later it says “Update check failed”, “The server returned HTTP response code 0.”.

  Then its Retry or Quit. Retry doesn’t work and quit just quits the program.

  We do use a proxy server and I have checked its working, Safari runs fine.

  I checked on a mobile hotspot and it works, but the instruments are 100’s of gigs so can’t use it to download.

  I have tested on MacOS 12 and 15.

  I am using ToonTrack Product Manager v1.1.2 (32924)

  Is there a way to get make Product Manager Proxy aware?

  Can you list URLs that need to be ‘unblocked’ or whitelisted that Product Manager requires?

  
  Operating system: macOS Sequoia (15)

  • This post was modified 2 months ago by QACI.
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