Topic: Unable to complete purchases | Toontrack

Unable to complete purchases

Requests and Feedback

Posted 1 day, 10 hours ago #3410553
Mmidgette01
Participant
Hello – I am trying to complete a purchase with my saved payment mode, but I keep getting an error. I have contacted my financial institution and there is no issue with the card. The error message is “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.” So, I am contacting you for assistance.
- This topic was modified 1 day, 10 hours ago by Mmidgette01.
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Replied 1 day, 9 hours ago #3410557

Scott
Moderator

For Webshop order issues, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied 1 day, 3 hours ago #3410682

itsme5150
Participant

I am getting same error when trying to purchase off site. Tried 3 different cards and two seprate computers. Same issue.

Issue started today. 5/24

Replied 21 hours, 12 minutes ago #3410768

chord27
Participant

Having Same Issues i would like to purchase 6 midi packs but wont let me purchase, keeps saying “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
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