Topic: Unable to install Library updates | Toontrack

Kickstart the 2026 songwriting year
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Kickstart the 2026 songwriting year with some new gear!

Kickstart the 2026 songwriting year with some new gear!

Unable to install Library updates

Product Manager

Posted May 7, 2024 at 14:45 #3248724
Orpheus Pheus
Participant
Hello,

I am having an issue that prevents me from updating my libraries. See the attachment. I am unable to check that box.

Things I have tried:
- Thinking that UI could be misaligned and the actual box is somewhere else I have tried clicking inside the box and around it.
- I tried changing the resolution of my screen
- Closed and relaunched the product manager
- Rebooted computer
Has anyone had this issue before?

Operating system: Windows 11
Creator

Topic

Viewing 2 replies - 1 through 2 (of 2 total)

Replied May 7, 2024 at 15:00 #3248732

Petter Adsten
Moderator

Hi!

Please read the “The Install Directory checkbox is grayed out!”-section in this FAQ, it will help you gather some information that will help our support give you a quick solution to this problem:

https://www.toontrack.com/faq/installation-faq/

When you have the result from the commands listed in that FAQ, use the Contact Support button at the bottom of the page and attach the result to the support ticket.

Petter Adsten - Toontrack
Support & Betatesting

Replied May 7, 2024 at 15:21 #3248742

Orpheus Pheus
Participant

Thanks for the info Petter,

I ran the commands and opened and support ticket.

Thanks

Operating system: Windows 11

1
Thanked by: Petter Adsten
Author

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