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EZdrummer Help
Viewing 7 replies - 1 through 7 (of 7 total)
  • Brad
    Participant

    nice to meet you

    There are currently 133 My Products. Everything is fine
    This has never happened before, but I encountered EZX (Gospel) for the first time on number 134, which I couldn’t install.
    The steps are the same

    After downloading, when I click on install, I get the following message
    You need to install the required sampler software before installing Gospel EZX Expansion Pack.

    Other EZXs can be installed smoothly, so I’m having trouble figuring out why.
    Could you please tell me
    Thank you

    EZdrummer version: 3.0.6
    Operating system: macOS Sierra (10.12)

    Could you start EZDrummer 3 and make sure the version is 3.0.6.
    Please never post a serial number.


    EZdrummer version: 3.0.6
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    1

    Thanked by: bnelson85
    Keita Nishida
    Participant

    Hi

    I am very happy to receive your early reply.
    thank you

    There was an inquiry
    EZ DRUMMER version is Version 3.0.6(Date 2023-02-09,Size 863MB)


    EZdrummer version: 3.0.6
    Operating system: macOS Sonoma (14)
    John
    Moderator

    Hi,

    which version of the Product Manager are you running?

    Have you closed the PM and rebooted your computer before trying again?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    John
    Moderator

    Hi again,

    please contact Support directly:
    https://www.toontrack.com/faq/how-do-i-contact-support/

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: Keita Nishida
    Keita Nishida
    Participant

    Hi Johm

    PM ver 1.1.4

    Keita Nishida
    Participant

    Hi John

    I’m Japanese and my English is bad.
    First, I decided to consult the technical support of the company I purchased it from in Japan.
    I think it will be resolved someday, so I will wait patiently. Until then, I’ll stick with the gospel.
    thank you.

    [SONICWIRE] Japan ID:231126-762109Technical Support


    EZdrummer version: 3.0.6
    Operating system: macOS Sonoma (14)
    K Lorenzo
    Participant

    Hi, I’ve had the same experience.

    I have been using EZ drummer 2, and downloaded the trial of EZ drummer 3.

    After trying out the EZ drummer 3 trial, i’ve purchased the full version.

    During this process, I could not have Toontrack Product Manager install two EZX sound expansions (Gospel and In the Pocket) with following message:

    “You need to install the required sampler software before installing Gospel EZX Expansion Pack”

    I’ve downloaded the EZ drummer 3 again from the Toontrack Product Manager, uninstalled product from “installation info”, then installed EZ drummer 3 again.

    As the sampler software have been re-installed, I was able to install the EZX sound expansions.

    Hope this helps!

    Lawrence

     

    (Image attached)


    EZdrummer version: 3.0.6
    Operating system: macOS Sonoma (14)
Viewing 7 replies - 1 through 7 (of 7 total)

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