nice to meet you
There are currently 133 My Products. Everything is fine
This has never happened before, but I encountered EZX (Gospel) for the first time on number 134, which I couldn’t install.
The steps are the same
After downloading, when I click on install, I get the following message
You need to install the required sampler software before installing Gospel EZX Expansion Pack.
Other EZXs can be installed smoothly, so I’m having trouble figuring out why.
Could you please tell me
Thank you
nice to meet you
There are currently 133 My Products. Everything is fine
This has never happened before, but I encountered EZX (Gospel) for the first time on number 134, which I couldn’t install.
The steps are the sameAfter downloading, when I click on install, I get the following message
You need to install the required sampler software before installing Gospel EZX Expansion Pack.Other EZXs can be installed smoothly, so I’m having trouble figuring out why.
Could you please tell me
Thank youEZdrummer version: 3.0.6
Operating system: macOS Sierra (10.12)
Could you start EZDrummer 3 and make sure the version is 3.0.6.
Please never post a serial number.
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
1
Thanked by: bnelson85Hi
I am very happy to receive your early reply.
thank you
There was an inquiry
EZ DRUMMER version is Version 3.0.6(Date 2023-02-09,Size 863MB)
Hi,
which version of the Product Manager are you running?
Have you closed the PM and rebooted your computer before trying again?
BR,
John
John Rammelt - Toontrack
Technical Advisor
Hi again,
please contact Support directly:
https://www.toontrack.com/faq/how-do-i-contact-support/
BR,
John
John Rammelt - Toontrack
Technical Advisor
1
Thanked by: Keita NishidaHi John
I’m Japanese and my English is bad.
First, I decided to consult the technical support of the company I purchased it from in Japan.
I think it will be resolved someday, so I will wait patiently. Until then, I’ll stick with the gospel.
thank you.
[SONICWIRE] Japan ID:231126-762109Technical Support
Hi, I’ve had the same experience.
I have been using EZ drummer 2, and downloaded the trial of EZ drummer 3.
After trying out the EZ drummer 3 trial, i’ve purchased the full version.
During this process, I could not have Toontrack Product Manager install two EZX sound expansions (Gospel and In the Pocket) with following message:
“You need to install the required sampler software before installing Gospel EZX Expansion Pack”
I’ve downloaded the EZ drummer 3 again from the Toontrack Product Manager, uninstalled product from “installation info”, then installed EZ drummer 3 again.
As the sampler software have been re-installed, I was able to install the EZX sound expansions.
Hope this helps!
Lawrence
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