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Pro tools crash

EZdrummer Help
Viewing 8 replies - 1 through 8 (of 8 total)
  • Replied May 6, 2023 at 07:59 #3092448
    Brad
    Participant

    Hi there,

    What version of Pro Tools are you running?
    Do you get a crash dump that you can zip up and post here?

    Does it happen in all sessions with EZD3 inserted?


    EZdrummer version: 3.0.6
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    • This post was modified 2 years, 1 month ago by Brad.
    Replied May 6, 2023 at 23:49 #3092719
    mshadlow
    Participant

    Hi Brad.

    im using the latest PT 2023.3 and yes it happens in all sessions and even ones I create.


    EZdrummer version: 3.0.6
    Operating system: OS X Yosemite (10.10)
    • This post was modified 2 years, 1 month ago by mshadlow.
    Replied May 7, 2023 at 02:19 #3092756
    Brad
    Participant
    mshadlow wrote:

    Hi Brad.

    im using the latest PT 2023.3 and yes it happens in all sessions and even ones I create.

    EZdrummer version: 3.0.6
    Operating system: OS X Yosemite (10.10)

    • This post was modified 2 years, 1 month ago by mshadlow.

    Hi there,

    Does Apple issue a crash log as well? The posted log is one looks like those Avid proprietary crash logs, I think only their tech support can read them.

    Sorry I should have been more specific.


    EZdrummer version: 3.0.6
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied May 7, 2023 at 06:13 #3092808
    mshadlow
    Participant

    No I haven’t been able to find anything other than that log sorry. Thanks for your help though.

    Replied May 7, 2023 at 08:07 #3092821
    Brad
    Participant
    mshadlow wrote:

    No I haven’t been able to find anything other than that log sorry. Thanks for your help though.

    When it crashes is there a pop up, message or anything? Or does PT just go away?

    Maybe there’s a crash report in; ~/Library/Logs/DiagnosticReports/


    EZdrummer version: 3.0.6
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    • This post was modified 2 years, 1 month ago by Brad.
    Replied May 8, 2023 at 01:26 #3093092
    mshadlow
    Participant

    Yeah I’ve had a look in there but there is nothing associated with PT and EZD. Im at a loss!

    Replied May 8, 2023 at 02:31 #3093105
    Brad
    Participant
    mshadlow wrote:

    Yeah I’ve had a look in there but there is nothing associated with PT and EZD. Im at a loss!

    Are you using 1 or 2 displays?

    I guess other than trying to reinstall EZD3 (just the plug-in/app)…

    Contact Toontrack Support: https://www.toontrack.com/faq/how-do-i-contact-support/


    EZdrummer version: 3.0.6
    Operating system: macOS Ventura (13)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied May 8, 2023 at 02:35 #3093106
    mshadlow
    Participant

    Yeah just one display and yep I’ve reinstalled. I contacted Toons but that’s kind of hit a dead end also. Cheers.

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