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EZKeys 1 not showing up in Cubase 12 after pre-ordering EZKeys 2

EZkeys Help

• Posted April 10, 2023 at 03:56 #3079267
  quantumonion

  Participant

  Hi,

  I pre-ordered EZKeys 2, and now EZKeys 1 does not show up in Cubase (but the standalone app is still working).  In the Toontrack Product Manager app, I see only the May 16 “EZKeys 2 – Upgrade” installer (greyed out), and the EZKeys Expansions I’ve purchased, so am unsure how to re-install EZKeys 1.

  I see the following FAQ, but this assumes you have the EZKeys 1 item to “Show Details” for, which I no longer do after pre-ordering EZKeys 2:

  https://www.toontrack.com/faq/the-vst-vst3-audio-unit-aax-plug-in-or-standalone-application-is-not-installed-macos/

  FWIW, Mac mini M1, MacOS 13.3.1

  Any ideas?   Is anyone else seeing this?

  Thanks!

  Allen

  
  EZkeys version: 1.3.4
  Operating system: macOS Ventura (13)
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