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Hey Everybody,
Just found out I paid $100 more for my EZdrummer bundle than I could have paid at Thomann!! Yes $100!!!
Just assumed buying direct would be the best deal.
I also way overpaid on my expansions as well.
It’s not respecting your customers in my view. The best deal should be buying direct.
It’s outrageous and has soured my view of this company.
Anyone else? Thoughts? Advice?
Thanks!
My advice would be to consider a company’s overall operational model when it comes to assessing future opportunities for investment. There’s pretty good historical documentation of company decisions / policies instigated on this forum and elsewhere that paint a pretty clear picture. Sorry there was a better deal elsewhere, but I’ll be surprised and happy for you if you ever get any customer service pertaining to this issue directly from Toontrack.
1
Thanked by:The Toontrack webshop never undercuts its dealers. That’s why you see lower prices at other retailers. Shop and find the best deals.
Scott Sibley - Toontrack
Technical Advisor
Why wouldn’t buying direct from you be the cheapest?
Just makes people not want to trust you.
Shop and find the best deals?? What, after I have already bought everything and spent well over $500??
So now, shop around for what?
You should have the best price because…..well….. YOU MAKE IT!
Hi,
Their answer was I should have shopped around!
So basically “don’t buy directly from us because we will just rip you off.”
Thanks for listening
I’ve told you the reasoning. Toontrack doesn’t undercuts its retailers. I’m not here to argue with you. Just to pass along the answers.
Scott Sibley - Toontrack
Technical Advisor
That in no way answers why you don’t have the best price on the site or at least approaching it.
Come on man we are talking $100 difference on one item. How do you justify $100?
Please don’t just repeat what you said already.
Thanks!
Ok. I have no idea what you purchased and I have no idea what Thomann is/was running for a sale and at what time they were running the sale for. Nor do I know when you purchased it from the Toontrack Webshop and how the timing of your purchases effected pricing.
Are you looking for a refund from Toontrack so you can purchase from. Thomann? If so, and you haven’t registered your purchases to your Toontrack account, please contact Toontrack directly and request a refund. See the link below to the FAQ on how to contact Toontrack directly.
https://www.toontrack.com/faq/how-do-i-contact-support/
Scott Sibley - Toontrack
Technical Advisor
Whilst I can understand your annoyance, this is very common practice (indeed nearly all businesses practice it).
Manufacturers sell in large quantities to dealerships at a price negotiated between the two. Very ofthen they do not sell direct to the end user at all. When they do, they also have a suggested selling price and (generally) do not sell direct to the end user below that selling price. The dealers can sell at whatever price they want. They can sell way below the sugessted retail price and reduce their margins if they so desire.
Toontrax is in the business of developing and selling music software (for want of a better description). They could do all the marketing to end users themselves and not use dealerships, and this would be a massive job as people would only visit them if they’ve heard of them. Far better to have it available on sites which people visit anyway (eg Thomann, other music related sites, Amazon etc etc). In other words most of their visibility is through the distribution & retail channel.
If they start undercutting the prices the channel sells at, the channel will drop them and, unless they spend far more than I imagine they have available on marketing, they risk disappearing from the market altogether.
In summary, the dealers/distribution channel bear the burden (cost) of much of the marketing and indeed delivery of single items to end users and in return the manufacturers do not price them out of the market, by undercutting them.
1
Thanked by:Thank you for your thoughtful reply.
We are talking a $100 difference here.
We are talking about gouging 50% more.
I’m just saying how about charging something approaching a similar price as the dealers’ prices.
These are not dealer sale prices I’m talking about here.
No one is talking about undercutting here.
Toontrack could lower their prices by 25% and still be charging WAY more than the dealers.
I am a newbie who didn’t even know software was sold elsewhere.
To me the website is flypaper and a complete rip-off designed to trap newbies like me.
Thanks for your time
No one is talking dealer sale prices here.
Your website charged me close to 50% more than the regular going rate at the dealers.
Customer support is not supporting me at all, insisting because I installed already this is a done deal.
We both know this could be fixed with a flick of a button.
I’m just asking for a refund so I can buy it again elsewhere and recoup my $100.
They could do the right thing but they refuse to.
Signed: Just another fish in the sea (according to your company)
Who said undercutting? No one is talking about undercutting.
A price even remotely in the ball park of the dealers is not undercutting.
Undercutting means LESS than the dealers.
When did I say that?
You could lower your prices by 25% and still be charging WAY more than the dealers.
Who said undercut?
You did.
I never said undercut.
I’m talking approximate parity.
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