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Purchase on hold

EZdrummer Help
Viewing 7 replies - 1 through 7 (of 7 total)
  • Replied November 19, 2021 at 19:05 #2816753
    Brad
    Participant
    mudmonster wrote:

    Hello Support,

    You do not have a direct email address?

    How long do orders get placed on hold after purchase?  I paid today and am not able to download the products.  Please advise ASAP!

    Operating system: macOS High Sierra (10.13)

    • This post was modified 3 years, 11 months ago by mudmonster.

    I would contact support; https://www.toontrack.com/faq/how-do-i-contact-support/


    EZdrummer version: 2.2.2
    Operating system: macOS Big Sur (11)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    1

    Thanked by: mudmonster
    Replied November 19, 2021 at 19:17 #2816761
    mudmonster
    Participant

    Thank you Brad – the “contact support” button doesn’t work for me.  Dead link maybe?  Not sure.

    Replied November 19, 2021 at 19:20 #2816766
    Brad
    Participant
    mudmonster wrote:

    Thank you Brad – the “contact support” button doesn’t work for me.  Dead link maybe?  Not sure.

    I just tried it from Safari on my Mac it worked ok. Try going to the top of the forum, Support, pull down list FAQ/Contact Support. Pick any topic scroll down to the bottom and see of the link works from there.

     


    EZdrummer version: 2.2.2
    Operating system: macOS Big Sur (11)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied November 19, 2021 at 19:24 #2816768
    Brad
    Participant
    mudmonster wrote:

    Thank you Brad – the “contact support” button doesn’t work for me.  Dead link maybe?  Not sure.

    It is a pop-up. I wonder if it’s being blocked on by your browser security settings


    EZdrummer version: 2.2.2
    Operating system: macOS Big Sur (11)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    1

    Thanked by: mudmonster
    Replied November 19, 2021 at 19:39 #2816776
    mudmonster
    Participant

    Thank you Brad, appreciate it.  It has to be an issue with this website, all I get is a blurry page when I click the support button.  I’ve tried it on several computers (PC/Mac, iPhone)…  and browsers to no avail.

     

    Could anyone from toontrack help?

    Replied 1 day, 2 hours ago #3452051
    dave12
    Participant

    Why is my order on hold?

    Replied 13 hours, 31 minutes ago #3452149
    rixa
    Moderator
    dave12 wrote:

    Why is my order on hold?

    It looks like your most recent order is completed. Please contact our support directly if you are still having issues regarding this.

    Rickard - Toontrack Music
    Make music - it´s EZ!
    www.toontrack.com
    www.facebook.com/toontrack
    www.youtube.com/toontrack

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