Topic: HOW DO I CONTACT SUPPORT

Viewing 7 replies - 1 through 7 (of 7 total)

Replied August 12, 2021 at 10:01 #2780400

Olof Hermansson
Moderator

What web browser are you using? Version?

How is the Product Manager not letting you put in the right email? If it automatically logs you in using another email, select Log Out from the File menu.

Olof Hermansson - Toontrack
Coder

Replied August 12, 2021 at 13:39 #2780604

anthony.orlando
Participant

I had made a mistake and used a separate email . Where is the file menu in the product manager? It does not give me any option to log out. Also does support not want you to contact them? Do you know why it’s blurred out. I am using big sur on a 2020 iMac my old one (2014) was dying and I thought it would be simple enough. It has been horrendous. I was told on the forums that most Toontrack programs and packs are good to go. I have metal machine and metal drummer which says the installer is not up to date. I have a track that needs to be finished by the weekend. I appreciate you trying to help man. I was hoping for more seamless transition…The product manager in concept at least seemed like the win…but.

Replied August 12, 2021 at 14:06 #2780629

Olof Hermansson
Moderator

I don’t know why it is blurred out. It doesn’t happen to me, so it would be helpful to know what web browser you are using. Safari?

The File menu is in the normal menu bar…

Olof Hermansson - Toontrack
Coder

Replied August 12, 2021 at 15:12 #2780657

anthony.orlando
Participant

Its working thanks to you man! I was not looking outside my project manager for the file option! (damn)

You saved me on a project deadline!

It’s still blurred in the contact support, I am using safari I even restarted my CPU.

Thank you for your help though, seriously !!

-Tony Orlando

Replied August 13, 2021 at 10:48 #2780947

John
Moderator

Hi, if you follow this link:

https://www.toontrack.com/faq/how-do-i-contact-support/

do you not see an FAQ page with a ‘Contact Support’ button at the bottom?

BR,
John

John Rammelt - Toontrack
Technical Advisor

1
Thanked by: anthony.orlando

Replied September 15, 2023 at 01:08 #3133504

george.cuevas
Participant

i recently purchased ez drummer 3 with the cre library and pop rock. the ez drummer installed fine but the other two did not install one doesnt download and the other doesnt autorize. please help? once this is fixed i can buy ez piano.

Replied September 15, 2023 at 08:37 #3133563

rixa
Moderator

george.cuevas wrote:

i recently purchased ez drummer 3 with the cre library and pop rock. the ez drummer installed fine but the other two did not install one doesnt download and the other doesnt autorize. please help? once this is fixed i can buy ez piano.

Are you using the Product Manager application?

We recommend using the Product Manager application to login to your account so you can easily download, install, and authorize your product(s) to your computer.

The Product Manager is the best way to complete everything all from within one location.

The Product Manager can be downloaded at this link:
http://www.toontrack.com/product-manager/

Rickard - Toontrack Music
Make music - it´s EZ!
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Viewing 7 replies - 1 through 7 (of 7 total)

HOW DO I CONTACT SUPPORT

EZdrummer Help

Viewing 7 replies - 1 through 7 (of 7 total)