Topic: EZBass crashing Cubase 11, then project won’t open

Viewing 9 replies - 1 through 9 (of 9 total)

Replied March 26, 2021 at 14:02 #2725630

MattiasEks
Participant

Hi Jeffrey,

Could you provide some more details regarding the crash? What kind of transitions and MIDI were you using, and, if you can recall, what action triggered the crash? It would also be helpful if you could provide a project (zip, either the Cubase project or if you have a copy of the .ezbp file). You could either upload it here, or if you don’t want to post it here, you can open a support ticket: https://www.toontrack.com/faq/how-do-i-contact-support/.

Mattias Ekström - Coder
Toontrack

Replied March 26, 2021 at 14:31 #2725640

Jeffrey Sheppard
Participant

Hi Mattias,

I was editing chord transitions I think when the crash happened. It was only after this unfortunately that I started using the save feature in EZBass and turned on autosave so I won’t lose future work. I’m still working on the project so there will be an .ezbp file if it crashes again. I can upload a .ZIP of the Cubase file to tech support today, but am wondering if I should upload the crashed version that crashes on opening, or a working version? When I create the support ticket, should I also include the Mac crash log files?

Thanks!

EZbass version: 1.0.8
Operating system: macOS Catalina (10.15)

Replied March 26, 2021 at 14:41 #2725645

MattiasEks
Participant

Hi! The one that crashes on startup is of most interest, but i think both may be helpful.

Yes, please include them in the support ticket. Thank you.

/M

Mattias Ekström - Coder
Toontrack

1
Thanked by: Jeffrey Sheppard

Replied March 26, 2021 at 16:24 #2725941

Jeffrey Sheppard
Participant

Oddly the support submission generated an error that the file-type was not compliant (Crash report file). Not sure if the ticket got submitted or if the .zip of the project was uploaded as I didn’t get a confirmation.

Replied March 26, 2021 at 16:47 #2725986

Olof Hermansson
Moderator

Hi. No ticket seems to have been created, unfortunately. I’ll send you a link that you can use to upload the files. Please post a note here when done.

Olof Hermansson - Toontrack
Coder

Replied March 26, 2021 at 19:09 #2726246

Jeffrey Sheppard
Participant

Files uploaded. Thanks.

Jeff

Replied March 29, 2021 at 12:00 #2728318

Olof Hermansson
Moderator

We’ve sent you a fixed project file now that shouldn’t crash. Please check if the first MIDI block is okay.

Olof Hermansson - Toontrack
Coder

1
Thanked by: Jeffrey Sheppard
Replied March 29, 2021 at 14:42 #2728347
MattiasEks
Participant
Hi Jeffrey, I hope you have received the recovered project file. There are still som issues, however. Something, probably during an Undo event, has corrupted the MIDI on the track. We are investigating the issue, but you are advised to (from within EZbass):
- Export all MIDI from the track (either one block at a time, or as a complete selection). You can do this by dragging a MIDI block from EZbass to your desktop.
- Delete all MIDI from the track
- Import the MIDI again.
Sorry for the inconvenience!

/M

Mattias Ekström - Coder
Toontrack
- This post was modified 4 years, 3 months ago by MattiasEks.
1
Thanked by: Jeffrey Sheppard
Replied March 29, 2021 at 17:57 #2728405

Jeffrey Sheppard
Participant

Thanks. Now that you mention it I’m pretty sure I did an undo just prior to the crash.

I have already completed a replacement track, and have EZ-Bass doing an automatic project save every minute.

Really appreciate the support. I started using ToonTrack products in 2003 with DFH. Superior 3, EZ-Drummer, EZ-Keys, and now EZ-Bass are part of my go-to arsenal.

Jeff

1
Thanked by: MattiasEks
Author

Replies

Viewing 9 replies - 1 through 9 (of 9 total)

EZBass crashing Cubase 11, then project won’t open

EZbass Help

Viewing 9 replies - 1 through 9 (of 9 total)