Topic: My Latin Percussion pack is missing….

Viewing 6 replies - 1 through 6 (of 6 total)

Replied March 2, 2021 at 16:14 #2714690

Scott
Moderator

Did you ever have more than 1 Toontrack account?

Scott Sibley - Toontrack
Technical Advisor

Replied March 2, 2021 at 16:28 #2714699

Zucco
Participant

Hi Scott,

No, only one.

Mark Zucco

EZdrummer version: 2.2.1
Operating system: Windows 10

Replied March 2, 2021 at 16:37 #2714705

Scott
Moderator

I don’t see the Latin Percussion EZX in your account or do I ever see it there from since the account was created. I don’t see that it was ever transferred to you from someone else or vise versa. I’m not sure what else to offer by way of help on this.

If you have an email receipt, you can contact Toontrack directly via the Contact Support button in the FAQ below and see what they can do.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied March 2, 2021 at 16:41 #2714709

Zucco
Participant

OK, thanks anyway… I’ll keep looking!

Zucco

EZdrummer version: 2.2.1
Operating system: Windows 10

Replied March 2, 2021 at 20:01 #2714830

kentishman
Participant

This has happened to me a couple of times recently even with products that are installed and working. They disappear from the Product Manager list. To fix I just registered the serial again in PM and it shows up.

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

Replied March 2, 2021 at 20:12 #2714835

Zucco
Participant

Ha! I’ll have to look for that serial….. there’s nothing in my email and I can’t find any reference to the Latin Percussion in my computer since I updated to Windows 10. I checked two of my backup drives and nothing….. unless somewhere along the line I backed it up onto a DVD….

Thanks for confirming that I wasn’t crazy… ha!

Zucco

EZdrummer version: 2.2.1
Operating system: Windows 10
Author

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Viewing 6 replies - 1 through 6 (of 6 total)

My Latin Percussion pack is missing….

EZdrummer Help

Viewing 6 replies - 1 through 6 (of 6 total)