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EZdrummer Help
Viewing 15 replies - 1 through 15 (of 19 total)
  • Replied January 7, 2021 at 19:13 #2694064
    Scott
    Moderator

    I guess my question is: do you have more than 1 Toontrack account that you’ve registered various products to? If so, you’ll need to contact Toontrack directly via the Contact Support button in the FAQ below and ask them to merge your accounts into one so that all products will appear in your Product Manager.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

    Replied January 7, 2021 at 22:59 #2694121
    kevin Roche
    Participant

    thanks for your reply I basically transferred everything at the time to a new pc, old one was stripped

    Replied January 7, 2021 at 23:54 #2694139
    kevin Roche
    Participant

    well i went through the routine a few times and my message is, something went wrong error 422 unprocessable entity

    Replied January 8, 2021 at 00:36 #2694144
    Scott
    Moderator

    Where did you get that error? When you followed the link I provided to contact Toontrack Support?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied January 8, 2021 at 01:37 #2694160
    kevin Roche
    Participant

    When I click on the link you sent i then fill out the page, do the I’m not a robot and then comes the error

    Replied January 8, 2021 at 02:10 #2694167
    Scott
    Moderator

    What browser are you using? What is your computer specs? I just tried the form myself on my phone and it works from here.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied January 8, 2021 at 03:04 #2694178
    kevin Roche
    Participant

    Google chrome   and ryzen 5 5600x  16gig ram  ddr4 2600

    Replied January 8, 2021 at 03:09 #2694181
    Scott
    Moderator

    Can you post a screenshot of the error you’re getting so I can forward to the web designer. I’ve done tech support for Toontrack for 13 years and that error is something I’ve never seen reported or heard of before.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied January 8, 2021 at 03:52 #2694185
    kevin Roche
    Participant

    Error code

    Replied January 8, 2021 at 12:27 #2694244
    Scott
    Moderator

    Ok. I’ll forward this to support.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: kevin Roche
    Replied January 8, 2021 at 15:15 #2694269
    Scott
    Moderator

    The web master can’t reproduce the error. He has asked for you to take a screenshot of the form with the info fields inputted. He is thinking there may be extra spaces or something in the fields. You can email me the screenshot at my email Scott at toontrack dot com.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: kevin Roche
    Replied January 8, 2021 at 19:11 #2694338
    kevin Roche
    Participant

    Screenshot

     

    ADMIN EDIT: Images removed – Serial numbers must not be posted, neither in plain text nor images

    • This post was modified 4 years, 5 months ago by John.
    Replied January 11, 2021 at 15:32 #2695107
    kevin Roche
    Participant

    Sorry I goofed up, did my email to you go through ?

    Replied January 11, 2021 at 18:22 #2695147
    kevin Roche
    Participant

    Thank you

    Replied January 11, 2021 at 20:12 #2695180
    Scott
    Moderator

    The webmaster believes he has fixed your error. Can you fill out the webform again and report back if it works for you or not? Has someone from Toontrack Support reached out to you regarding your multiple accounts?

    Scott Sibley - Toontrack
    Technical Advisor

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Viewing 15 replies - 1 through 15 (of 19 total)

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