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Ezkeys/ keys & Strings

EZkeys Help
Viewing 10 replies - 1 through 10 (of 10 total)
  • Replied July 15, 2020 at 02:37 #2602973
    Scott
    Moderator

    Have you installed via the Toontrack Product Manager? If so, does it show as installed? Did you get any error message?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 16, 2020 at 22:39 #2603487
    Keltic Dave
    Participant

    Thanks for getting back..It shows as installed, up to date & downloaded but still nothing.. very strange..

    Replied July 16, 2020 at 23:23 #2603496
    Scott
    Moderator

    Can you post a screenshot of your MIDI browser in EZkeys?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 16, 2020 at 23:47 #2603501
    Keltic Dave
    Participant

    I have attached a screenshot of the browser..

    Replied July 17, 2020 at 00:07 #2603508
    Scott
    Moderator

    I see that all of the recent installs were done through the website and not through the Toontrack Product Manager. Can you download the Toontrack Product Manager, login, and install through that and see if it installs correctly?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 17, 2020 at 00:45 #2603515
    Keltic Dave
    Participant

    Just tried it & got an error message:

    Could not read installer config file.

    Replied July 17, 2020 at 00:50 #2603516
    Keltic Dave
    Participant

    I did notice I wasn’t asked for the authorisation code or to verify user this time & was with all previous downloads..

    Replied July 17, 2020 at 01:48 #2603528
    Scott
    Moderator

    I still see that you’re downloading from the website and not using the Toontrack Product Manager.

    Please go to the Product Manager page (see below) and download the Toontrack Product Manager app and install it. Open the app, log in and run the installer from there and not the website.

    The last error you got looks like it was because you downloaded the Mac installer. Are you on Mac or Windows?

    https://www.toontrack.com/product-manager/

    Please use the Toontrack Product Manager application to install the product.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied July 17, 2020 at 10:56 #2603606
    Keltic Dave
    Participant

    I am a Mac user.. Thats the way I installed it the first time..just tried again & there’s still no response,,

    Replied July 17, 2020 at 13:27 #2603631
    Scott
    Moderator

    I’m at a loss then. You’ll have to contact Toontrack Support directly via the Contact Support button in FAQ below and as if they have any Mac specific install tips.

    https://www.toontrack.com/faq/how-do-i-contact-support/

    Scott Sibley - Toontrack
    Technical Advisor

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Viewing 10 replies - 1 through 10 (of 10 total)

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