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Cant install on Catalina

Superior Drummer 3 Help
Viewing 15 replies - 1 through 15 (of 58 total)
  • Replied October 13, 2019 at 02:56 #2483533
    Calum.Fairweather
    Participant

    I’ve got the exact same issue


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)
    Replied October 13, 2019 at 15:23 #2483613
    John
    Moderator

    Hi,

    since you are on Catalina, I suggest you contact Toontrack Support directly via any of the FAQ pages.

     

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied October 13, 2019 at 18:28 #2483658
    Calum.Fairweather
    Participant

    I can’t install on catalina either


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)
    Replied October 13, 2019 at 18:57 #2483662
    Cem Guler
    Participant
    John wrote:

    Hi,

    since you are on Catalina, I suggest you contact Toontrack Support directly via any of the FAQ pages.

     

    BR,
    John

    No word about Catalina in FAQ.

    Replied October 13, 2019 at 20:19 #2483688
    John
    Moderator

    Hi Dave,

    that’s not what I wrote, I suggested you contact Toontrack Support directly instead of posting here at the Forum.

    The way to do that is easily accessed via any of the FAQ pages, e.g. this one:

    https://www.toontrack.com/faq/how-do-i-contact-support/

    AFAIK, the Product Manager should be Catalina ready but release versions of macOS aren’t always the same as pre-releases.

    Personally I have refrained since all my other audio software and audio hardware drivers are not ready for the release version of Catalina yet.

     

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied October 15, 2019 at 09:59 #2483969
    Olof Hermansson
    Moderator

    A workaround for this issue with the Sound Installer on macOS Catalina is to change the download location in Product Manager to somewhere that is not within your Downloads, Documents or Desktop folders, nor on an external disk. I would suggest a new folder named “Toontrack Downloads” located directly in your home folder. Then use the “Move Downloads” button (in the Product Manager preferences window). When that is done, you should be able to install.

    However, this won’t help if you want to install to an external disk. See https://www.toontrack.com/forums/topic/cant-install-on-catalina/page/2/#post-2493536 for how to install manually in that case.

    Olof Hermansson - Toontrack
    Coder

    7

    Thanked by: David Rinck, delphi32, Chris Vodnik and 4 others.
    Replied October 15, 2019 at 23:50 #2484073
    Cem Guler
    Participant
    Olof Hermansson wrote:

    A workaround for this issue with the Sound Installer on macOS Catalina is to change the download location in Product Manager to somewhere that is not within your Downloads, Documents or Desktop folders, nor on an external disk. I would suggest a new folder named “Toontrack Downloads” located directly in your home folder. Then use the “Move Downloads” button (in the Product Manager preferences window). When that is done, you should be able to install.

    However, this won’t help if you want to install to an external disk. See https://www.toontrack.com/forums/topic/cant-install-on-catalina/page/2/#post-2493536 for how to install manually in that case.

    That worked Olof! Many thanks

    Replied October 22, 2019 at 21:23 #2485434
    Jori Sara-aho
    Participant

    I have this same issue. I already downloaded the files to my download -folder, but moved the files to the home directory and tried to install. This didn’t work, the issue persists.

    1

    Thanked by: ALTMANN
    Replied October 25, 2019 at 18:20 #2485956
    Brian Reynolds
    Participant

    Same Problem on Catalina, I have moved the DL folder to where it was suggested, deleted DL and still get an error.I included a screen shot


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)
    Replied October 25, 2019 at 18:54 #2485963
    Olof Hermansson
    Moderator

    That’s not the same error. It looks like there is some problem with your MIDI/EZX location. Open SD3 and go to Settings > Libraries/Paths and check “Additional Libraries” at the bottom. What’s the path and does it say the folder is missing or something?

    Olof Hermansson - Toontrack
    Coder

    1

    Thanked by: Brian Reynolds
    Replied October 25, 2019 at 19:18 #2485967
    Brian Reynolds
    Participant

    Thank u, that got it, I moved stuff around and had it set wrong

    Replied October 30, 2019 at 05:44 #2487088
    ChadwickDunderc0ck
    Participant

    Just did this and still does NOT WORK. I just paid over $400 for software I can’t install because no one can code a basic installer in 64bit?


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)

    2

    Thanked by: Ralf Friese and ALTMANN
    Replied October 30, 2019 at 05:46 #2487089
    ChadwickDunderc0ck
    Participant
    Olof Hermansson wrote:

    A workaround for this issue with the Sound Installer on macOS Catalina is to change the download location in Product Manager to somewhere that is not within your Downloads, Documents or Desktop folders, nor on an external disk. I would suggest a new folder named “Toontrack Downloads” located directly in your home folder. Then use the “Move Downloads” button (in the Product Manager preferences window). When that is done, you should be able to install.

    However, this won’t help if you want to install to an external disk. See https://www.toontrack.com/forums/topic/cant-install-on-catalina/page/2/#post-2493536 for how to install manually in that case.

    No joy. Does not work.


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)

    1

    Thanked by: ALTMANN
    Replied October 30, 2019 at 07:18 #2487097
    ChadwickDunderc0ck
    Participant

    Do the work around and if still not working do a restart. Then works.

    Replied October 31, 2019 at 02:58 #2487598
    Michel Richard
    Participant

    Thank you Olof for the workaround, it worked perfectly for me. Toontrack should fix the issue ASAP. That sort of problem shouldn’t happen when buying a 400$ software. Seriously.


    Superior Drummer 3 version: 3.1.4
    Operating system: macOS Catalina (10.15)

    1

    Thanked by: Ralf Friese
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