1. Forums
  2. Product Manager
  3. Product Manager Installation error in Windows 10 64 bits

Product Manager Installation error in Windows 10 64 bits

Product Manager
Viewing 15 replies - 1 through 15 (of 43 total)
  • Replied June 26, 2019 at 10:12 #2463574
    John
    Moderator

    Hi Harry,

    you did remember to Extract the ZIP before running the installer right? You’re not simply Browsing the ZIP?

     

    BR,

    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied June 26, 2019 at 11:09 #2463587
    Har Maes
    Participant

    Hi John,

    Yes of course. The temp folder missing error is reported during executing the installer.

    Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

    Replied June 26, 2019 at 13:33 #2463600
    Har Maes
    Participant

    I tried installing with admin rights, tried installing in the Administrator profile and tried it in safe mode.

    I also tried changing rights in the temp folder. Couldn’t get it working.

    Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

    Replied June 26, 2019 at 14:31 #2463618
    Olof
    Moderator

    Could you post a screenshot of the error, please?

    Olof Hermansson - Toontrack
    Coder

    Replied June 26, 2019 at 15:12 #2463631
    Har Maes
    Participant

    PM-Installation-Error

    I thought I attached it in the original message.

    Bottom dialog shows the error during the installation, top error dialog box shows after you press OK.

    Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

    Replied June 26, 2019 at 15:28 #2463637
    Olof
    Moderator

    Please try https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed and see if it can fix the problem.

    Olof Hermansson - Toontrack
    Coder

    Replied June 26, 2019 at 15:59 #2463646
    Har Maes
    Participant

    Thanks Olof!

    The uninstall of Product Manager fixed the issue!

    Must’ve been some leftovers from a previous installation because it wasn’t on my laptop anymore.

    Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

    Replied August 15, 2020 at 05:26 #2611529
    coolrai9
    Participant

    Hello, can i request any help for the Product Manager?  I tried installing it on Windows 10, it really wont continue.

    Replied September 2, 2020 at 14:25 #2618310
    coolrai9
    Participant

    Hello, were you able to solve the issue with your Toontrack product manager installation issues on Windows 10 64 bit?  I cannot update or install the PM no matter what i do with it. Can you help me? Thanks in advance


    Operating system: Windows 10
    Replied September 9, 2020 at 17:17 #2620268
    coolrai9
    Participant

    Hello Is there anyone from Toontrack Admin who can help me?  I tried installing the product manager to Windows 10 but nothing happens after i click the .exe file?  Please help anyone. Thanks


    Operating system: Windows 10
    Replied September 10, 2020 at 11:01 #2620502
    Olof
    Moderator
    coolrai9 wrote:

    Hello Is there anyone from Toontrack Admin who can help me?  I tried installing the product manager to Windows 10 but nothing happens after i click the .exe file?  Please help anyone. Thanks

    Operating system: Windows 10

    Is it the same with EZbass 1.0.5 and Audio Sender 1.0.3 that you can’t start those installers on Windows?

    Olof Hermansson - Toontrack
    Coder

    Replied September 11, 2020 at 04:05 #2620791
    coolrai9
    Participant

    Yes sir, exactly the same with EZ bass and with the Superior Drummer :(.  I cannot update anything on my current installed software because the product manager cannot be installed.  I have done so much with my pc, buying some windows fix online or doing some registry repair issues but it cannot be installed.  I tried installing the product manager on my office work PC just to try if it works, and it did install.  I wonder why i have this problem on my PC, the windows file were always updated.  Thank you for the reply..


    Operating system: Windows 10
    Replied September 11, 2020 at 13:18 #2620885
    Olof
    Moderator

    If you go to Windows settings > System > About, what does it say under Windows Specifications? Is it a Windows 10 Pro edition? What version number?

    I have added a different Product Manager installer to your account. You can find it here: My Account > My Products > (make sure platform “PC” is selected) > Superior Drummer 3 Crossgrade > Show Details > EXTRAS.

    Olof Hermansson - Toontrack
    Coder

    Replied September 12, 2020 at 07:43 #2621136
    coolrai9
    Participant

    Hello Sir, here are the details of my pc

    Edition             Windows 10 Pro

    Version           2004

    OS Build         19041.508

    Experience      Windows Feature Experience Pack 120.2212.31.0

    Thank you, i will try my luck on the installer you’ve provided.

     


    Operating system: Windows 10

    1

    Thanked by: Olof
    Replied September 12, 2020 at 07:49 #2621137
    coolrai9
    Participant

    Wow thank you so much Sir Olof, i have accessed and installed the product manager.  Its a relief, thank you so much for the help. 🙂


    Operating system: Windows 10
  • Author
    Replies
Viewing 15 replies - 1 through 15 (of 43 total)

Please log in to read and reply to this topic.

No products in the cart.

×
menu
Play / pause
0:00
0:00
    volume
    ×