Topic: Updated Superior Drummer 3 and now can not use in Presonus Studio One 3

Viewing 5 replies - 1 through 5 (of 5 total)

Replied April 25, 2019 at 08:45 #2446404

John
Moderator

Hi,

this would indicate that the .dll file loaded by Studio One is a copy and not the one installed (and updated) by the Product Manager.

Please locate your ‘Superior Drummer 3.dll’ files and delete them, then re-run the latest update and point Studio One to this .dll file instead of copying it.

BR,

John

John Rammelt - Toontrack
Technical Advisor
Replied April 25, 2019 at 17:28 #2446505

Maurice Ross
Participant

John,

Thanks for the response, I appreciate your time! However, I’m a novice at this and would not know how to find my DLL files or how many I need to look for. Is this the way this was suppose to happen? One of the reasons I like Toontrack is the way you manager your product for update etc. It was always a “piece of cake”. This time I’m very bummed, this happened right in the middle of a project. Not good!

Nonetheless, is there a simpler solution. I have know idea where the DLL files are or for that matter how many I’m looking for and how to point Studio One at anything.

Thanks for your your time and patience,

Mj
Replied April 25, 2019 at 21:54 #2446557
Maurice Ross
Participant

John,

Well! it just keeps getting better! I erased all the Superior Drummer 3 files I could find and went to Toontrack Product Manager and installed again (I think, what is DOWNLOAD, I did that too). Nothing! Now I get this message:

“This device is not installed on your system”

What happened here in the first place? was this how the upgrade was suppose to work (this is a question, please answer)? I have never had this happen before and frankly, it sucks. I need to get my software up and running NOW! Why such a long delay between correspondence?

Again, thanks for your assistance!

Mj

The post has been modified 2 times, last modified 6 years, 2 months ago by Maurice Ross.
Replied April 26, 2019 at 08:27 #2446641

John
Moderator

Hi,

while there usually is someone available on the Forums at all times, the main body of technical advisors are in Europe and I personally do not monitor more than a few hours each day. If speed is vital here, I suggest you to contact Toontrack Support directly via the FAQ:

https://www.toontrack.com/faq/how-do-i-contact-support/

When do you get the error message “This device is not installed on your system”? When starting the Product Manager?

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied April 26, 2019 at 09:13 #2446648

Olof Hermansson
Moderator

Mj, please start the SD3 standalone, select “Show Plug-In Path” from the Help menu, copy the displayed path but without the “Superior Drummer 3.dll” part. Go to Studio One preferences and add this path to the VST paths in Studio One.

Olof Hermansson - Toontrack
Coder

2
Thanked by: CRTTR and West McMillen
Author

Replies

Viewing 5 replies - 1 through 5 (of 5 total)

Updated Superior Drummer 3 and now can not use in Presonus Studio One 3

Superior Drummer 3 Help

Viewing 5 replies - 1 through 5 (of 5 total)