1. Forums
  2. EZdrummer Line
  3. EZdrummer Help
  4. EZ Drummer Authorization

EZ Drummer Authorization

EZdrummer Help
Viewing 11 replies - 1 through 11 (of 11 total)
  • Replied September 3, 2017 at 17:38 #1997060
    Scott
    Moderator

    Please download and install Toontrack Product Manager and authorize using that.

    https://www.toontrack.com/product-manager/

    Scott Sibley - Toontrack
    Technical Advisor

    Replied September 3, 2017 at 18:22 #1997063
    Phillip Porter
    Participant

    Hi! I have a new PC and reinstalled the sortware. I too have 2 blank slots for authorisation and I used the Manager to download and install all the software and packages. I keep getting the error – The server said: unknown error occured.
    THis appliwa for all the content, be it the EY Drummer Software or expansion packs.
    Please advise! Cry
    Many thanks

    Replied September 4, 2017 at 09:43 #1997087
    John
    Moderator

    Hi Philip,

    there seems to be some kind of problem that is not local to your computer. Please be patient, it’s Monday morning now in our corner of the world, so I think they guys are working on the problem.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied September 4, 2017 at 10:40 #1997095
    John
    Moderator

    …and I have now received info that the temporary server problem has been fixed, so you can now go ahead and install and Authorise.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied September 4, 2017 at 16:55 #1997112
    dguitarman92
    Participant

    Unfortunately it is still saying “unknown error” after entering the ID and product description.

    Replied September 4, 2017 at 17:31 #1997113
    Scott
    Moderator

    Note that Product Manager currently does not remove the previous error message if you try to authorize again. Please manually clear the error and try authorizing again.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied September 4, 2017 at 18:38 #1997118
    dguitarman92
    Participant

    I have product manager downloaded. I open it up and it gives me the message “checking for updates”

    There’s literally nothing product manager is doing other than this

    Replied December 29, 2017 at 05:20 #2001565
    Brad.Johnston
    Participant

    I can’t find my authorization code anywhere. Anyone have an idea as to where it is?

    Replied December 29, 2017 at 10:09 #2001568
    John
    Moderator

    @Brad:

    Please use the Product Manager, when logged in to your account, it should find your products.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied June 25, 2018 at 19:08 #2005016
    Cris1808Araujo
    Participant

    Hi there. I just get my first license, but some problems authorizing the computer. Also i cannot download the product manager, it seems that the web page cannot be reached. Also in my products trough Toontrack website, i can see the software in my products, its downloaded, installed, but when i go to authorize i get the same error message, to contact support.

    Can somebody help?

    PS. i was running 10 day trial version before.

    BR, Cris.

    Replied June 26, 2018 at 09:15 #2005223
    John
    Moderator

    Hi Cris,

    if you get the message to contact Support, please do.
    Visit any FAQ page, e.g. https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
    and click the ‘Contact Support’ button at the bottom of the page.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

  • Author
    Replies
Viewing 11 replies - 1 through 11 (of 11 total)

No products in the cart.

×
menu
Play / pause
0:00
0:00
    volume
    ×