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Error opening product manager in OS X (Yosemite)

Product Manager
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied December 22, 2016 at 08:00 #1992264
    John
    Moderator

    Hi,

    is it possible for you to post a screen shot? Not showing any serials but displaying the error.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied December 22, 2016 at 08:20 #1992267
    josue Herrera Trujillo
    Participant

    Captura-de-pantalla-2016-12-21-a-las-20.36.11.png
    Shows this message, product manager is not open, it doesn’t appears on the list of system processes

    Replied December 22, 2016 at 08:57 #1992268
    Olof Hermansson
    Moderator

    Hi, please reboot your computer and try again.

    Olof Hermansson - Toontrack
    Coder

    Replied December 22, 2016 at 19:35 #1992273
    josue Herrera Trujillo
    Participant

    I reboot the imac, continue with the same error

    Replied December 22, 2016 at 21:26 #1992275
    Olof Hermansson
    Moderator

    That is strange. Okay, try this: Go to “~/Library/Application Support/Toontrack/Product Manager” (use Go to Folder in the Go menu in Finder and paste that path without the quotes) and delete the file “SingleAppInstanceLock”.

    Olof Hermansson - Toontrack
    Coder

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