[TonyNYC]

This isn’t support.

Essentially what you’re telling me it this:

Toontrack can’t give me a list of what’s included in a product they’re selling for $79 because there are way too many midi files to list in your enormous library. However, the Reggae EZX package has too few midi files to fill chorus and verse sections in your own “song creator” which, ironically, was designed by toontrack to populate a song. So your song creator will not work with your Reggae EZX product, which you cannot fully describe for esoteric reasons.

In computer program, ever item is detailed in a list. So yes, you could provide a complete list. Without the list, there would be no program. You don’t need to “know” it, your techs just need to provide a list — WHICH, by the way should be easily visible on every single ezx page for every single ezx pack AND every single midi beats expansion pack. It is completely illogical how little info you actually give about each ezx package. For EZX reggae, the info amounts to an obscure video of some white dude with dreadlocks.

Furthermore, if I go out and buy your Reggae midi expansion, I will not really know what I’m buying until after I buy it, because again — there is no complete description of this package. Your marketing folks need to do some work. If they did it, you’d sell more and have less confused people out here. I’m good. Don’t need any more help.

You guys need some help though.

[TonyNYC]

You guys aren’t too good at providing support, huh?

No, it doesn’t answer anything. If you work for toontrack, you should know and have a list of what is supposed to be included with ezx reggae.

You should also have a list of and know what is included with the midi expansion pack.

You should be able to quickly provide me with those lists. From your prior responses, it seems you do not know the software well at all. Is there anyone at toontrack that can accurately and truthfully address my questions?

What is included in the ezx reggae?
What is included in the extra reggae midi pack YOUR company is selling?
Am I experiencing an error, or are there simply NO bridges and chorus sections included with EZX Reggae?

[TonyNYC]

Well I tried it with nearly every beat in the EZX Reggae pack, and it seems there simply is NO midi to populate the Chorus and Bridge sections at all. I manually looked through the midi files in the folder and I don’t see any Chorus or Bridge midi files in there at all. Toontrack needs to be more straight forward about what is included in these packs. I’m glad that the EZX Reggae came free with my purchase of EZDrummer 2, because if I had paid for it I’d be a bit pissed. Was thinking about buying the extra midi pack available for EZX Reggae – but before I do I need an answer from Toontrack that tells me the answer to this issue as well as what is included with the extra Reggae midi pack. Granted it is only $24 on sweetwater, but it should still be useful. Chorus and Bridge parts are essential to a song and so the song creator should have parts even for the Reggae EZX.

Anyone working at Toontrack responding to these questions? Anyone out there? The first admin that responded in this thread did not ever respond again.

[TonyNYC]

I just did that, still no bridges or choruses. This is solely with the EZX Reggae beats. The factory MIDI database should be what comes with EZDrummer2 and not what is included with the REGGAE EZX, correct? So it should have nothing to do with it.

[Author]

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