[taigablues]

Thanks, John.

Yes, all sorted now.

BR

Carsten

[taigablues]

Hi John

 

I tried the contact form one more time and seemed to have better luck this time. I now got a confirmation email that the support request went in.

I think the problem may be that the product my support request relates to is one I haven’t yet been able to register. In my initial request I picked that product in the mandatory field for “My Product” in the form. This time round I chose a product I have registered on my account, even though it’s not one I have a problem with. That then worked.

Does the system filter out support requests about products the user doesn’t have registered to their account? If so, that is not helpful in cases like mine where the issue is with registering the product in the first place.

BR

Carsten

[taigablues]

Hi John

 

I’ve checked the spam folder already but there are no emails from support there either. It does appear then that the suppoprt requests did not go through. As I’ve put three requests in already that all seem to not have gone through, what should I do now? I do need to contact support to get the license transfer issue resolved but the contact form doesn’t seem to let me do so.

Thank you for your help with this.

BR

Carsten

[taigablues]

Hi, John.

I first contacted support on Thu 6 Feb (quite late at night, admittedly).

I had previously found suppport extremely responsive and because I never heard anything I then contacted them again a couple of days later but still no response.

When I had sold an EZX previously I got a message to my email confirming that my support request had been received. Both times when I contacted support about my current issue I never received a confirmation email, so that got me a bit concerned as well that my support requests weren’t actually getting through.

Is it routine to get a confirmation email about any support requests you put in?

Thanks,

Carsten

[Author]

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