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Viewing 11 replies - 16 through 26 (of 26 total)
  • studio51
    Participant

    when I open e z drummer in my host, cubase. a screen comes up e z drummer will not work on this computer it has the computer I D the new one mac 2. it says go to http://www.toon tracks click on my products it says to authorize you click on it it comes to the green screen which has computer I d and description it has no buttons that say say authorize machine total blank, it tells you to authorize in my products you go to my products it says authorize you click it says product already authorized there is no where to authorize the computer it only says error try again. how come your tech support is so hard to get an answer and you cant talk to you this has been going on for 5 days or 6 there is no number to call it is like a mother over protecting there child how come I have not heard from tech support yet confused this is not a PEBCAM

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    YOU NEED TO AUTHORIZE THIS COPY OF EZ DRUMMER IT GOES THERE. I PUT THE COMPUTER ID NUMBER DESCRIPTION IN IT GOES TO THE NEXT SCREEN ,THAT ASKS FOR SERIAL NUMBER OF THE COPY OF E Z DRUMMER I DO THAT AND THEN IT SAYS EZ DRUMMER ALREADY EXIST.AND GOES IN A CIRCLE AGAIN

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    Hi Scott I have no idea where you sent that I dont know what personal forum is

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    there are no computers authorized says software is authorized but no computer mac one is disabled mac two is the machine I want authorized

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    my old machine died. the older computer id was no good so I removed. from my products i just changed the hard drives . it says must authorize product I authorize product it says product already authorized please authorize product circle circle circle circle kevin I do not know how to get in touch with you so where else am I gonna post , tech support has returned nothing. the only other way I could think is to upgrade to superior drummer that will cost me 250 dollor

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    how can it be any more clear. when ypu get too computer description.type in mac two. then authorize and it shows product already authorized how could that not be any more clear.and then it starts all over again kevin

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    yes it has auth.product when you go to author.product it goes back to product already author. anjd goes back to the green screen big circle

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    yes similar pretty well has the same look but keeps going back to software already authorized in my products

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    in my products there is no prompt anywhere to authorize for this machine if you want to take over my machine I would let you no problem its says mac one has been removed no where else for me to go.nothing under my products for new authorization Kevin

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    COMPUTER I D AND COMPUTER DESCRIPTION/PLEASE TYPE YOUR SERIAL NUMBER THEN COMPUTER DESCRIPTION/IT SAYS GO TO MY PRODUCTS/YOU NEED TO AUTHORIZE THIS COPY OF E Z DRUMMER/FILL IN THE NECESSARY SERIAL FROM E Z DRUMMER AND BACK TO GREEN SCREEN/ I TOOK AWAY THE AUTHORIZATION FOR THE OLDER MACHINE/I HAVE ALL MY PRODUCTS BUT NO MACHINE AUTHORIZATION TO RUN

    mac pro tower quad core 12 gigs ram

    studio51
    Participant

    power supply went on first machine /2nd machine is same generation/did a uninstall and fresh install with updates/it gave me my mac serial number says go to toontracks/go to toontracks/ it says authorize here is your serial number/ goes to the green screen where you put in authorization code and then go to your machine identification screen put in mac two/ there is no authorization button so you go to my products and it says already authorized but it will not recognize the second computer/and the battle starts all over again/p s the slash is a period/end of sentence/there is no authorization button when you are at the green screen like it shows in your video/ I went to grade 6 twice I got my grade twelve

    mac pro tower quad core 12 gigs ram

Viewing 11 replies - 16 through 26 (of 26 total)

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