[Anita Cockerham]

I have done this several times…I have the authorization code they gave me….and my computer ID # is the same number as when I installed EZdrummer so I’m assuming that’s the correct number. I have installed Nashville and every time I open EZdrummer and try to open Nashville it tells me that it failed and that it needs to be authorized. WHen I put the authorization number in, it tells me that it’s not accepted..
The only thing I can think of is that I installed Nashville from another box instead of using my Original box of EZdrummer cd with Nashville on it.
Would this cause the problem? I’m at a lost seeing that I have both my computer ID number and the authorization code but it keeps denying it.
Help.

Thank you,

Straybranch

[Anita Cockerham]

John,….hurray!!!!! I got it all to work finally!!!! Everyone kept telling me to go to my computer to find my computer ID number…I was not aware that Toontracks was sending me a number. Well…got it all to load and authorize.
Now…about all of those cd’s in the pack I got….are those all just sounds that I need to install if I want them?
Thanks for all the help…I am happy now that I can use the program.

Anita

[Anita Cockerham]

John, thank you for all of your help.  After all my frustration, I went back to the store and they gave me a box that is suppose to have all I need in it.  They told me all I have to do is install the program and follow the instructions and that I can us my license number and registration that I already have registered with toontrack.
 
So I got home, did a system restore on my computer so it uninstalled the ezdrummer that I downloaded this morning thinking I was going to start fresh and reinstall with my new “disc” installation instead of the internet.
The box that I brough home with me says on it:  “Toontrack VSSD Box, contains installers for all toontrack products – NO SERIAL NUMBER IN BOX”  I open the box and their are 20 discs in the box!  There is not one disc that simply says “installer Program”  they are just cd’s that say for example S2.0 Superior Drummer 2.0 The New York Studio Legacy Series Vol. 1…the first cd in the box says on it:  Ezdrummer, EZmix, Vintage Rock EZX, Latin Percussion EZX and thru more kits.  IS THIS MY INSTALL CD??  Just want to make sure.  Once I have installed this cd…how do I get my authorization code?  I tried the links you posted and I get that but I don’t get my computer ID excepted.  On the back of the box of cd’s I got today, the steps are as follows:
1.  create and account
2.  click “register new product”
3.   Enter the product serial number on the packaging of the physical product or on your electronic receipt
4.  Type  in the Computer ID exactly as shown on the program interface whe requested to do so
5.  Complete the process to obtain the aurthorization code.  
6.  You will be greeted with a congratulations message to confirm the product has been authorized successfully
 
So….I have attempted every number that I have that could be my computer ID number and nothing works.
Is this a number that is already on my computer or is it generated for me from toontracks and sent to me in an email?  Sorry for all this confusion.  With the download problems and all …I feel as if I can’t think straight and it’s now over finding the right computer ID number.
 
Thanks…Anita 

[Anita Cockerham]

Is my computer ID my serial number?  I put that in with the Computer description and it does not except it.
It says:  The computer ID you provided is not in the correct format.  Check my code and try again.
I have checked it several times and even tried to just put my computer name there. When I go to my system properties window it gives me a “full computer name” and a “Computer description”.  I have even tried these and cant get it to authorize my ezdrummer software.
 

[Anita Cockerham]

Ok, I have downloaded EZdrummer onto another computer, saved it to a dvd, installed it on my PC.
I open cubase and then try to open EZdrummer and I get a window that says:  “Failed to load the default audio driver.  Please check the audio device dialog box for options.”  when I go to my audio device dialog box, it is showing what I use to hear back my recorded song.  I am using a pc, Cubase 5 with a Mackie D8B for inputs out monitoring.  If I change the audio device, I no longer her my song.  Also I see nothing in the audio dialog box that says toontrack or ezdrummer.  Is this because my ezdrummer software my not be authorized?
I have tried to authorise it and it won’t except my computer ID

[Anita Cockerham]

Ok tried downloading again last night….said it was going to take 6 hours…is that really right?
My internet is DSL fast 768 or something like that..not dialup.
So I let it download all night….just checked it and it had stopped running…error said this:
 
Internet Explorer cannot download TT106 EZdrummer_WIN.exe from cdncon.vo.llnwe.net
 
Why am I having such a hard time?  I’m about ready to give up on this program , please help.

[Anita Cockerham]

Or, can I download EZdrummer to my Mac and put it on a cd and upload it to my PC from there????

[Anita Cockerham]

I am not using dial up, I am using DSL not wireless. When I first went to upload this it said about an hour to download.
It got to about an hour than stopped loading and gave me an error. Should I just try to download again?
I saw on the EZdrummer install requirements that you need windows XP SP3, I have SP2, could this be the problem?
Sorry for the confusion but my salesperson at the store told me this would work on my computer…seeing that I just purchased the “code” at the store, I had to no box to refer to. If I can’t get this to work….can I get my money back at the store?
Thanks guys.

[Anita Cockerham]

Rogue, I’m trying to download EZ Drummer. I purchased it at the store but they didn’t have it in a box. They sold me the product with my
license number on my receipt and told me to just go to toontracks to download it. I can’t remember the message it gave me when it stopped downloading but it was almost finished when it stopped. It took about an hour of time for it to download also..is that normal?
Since I could not actually by the product at the store with a box…I trusted the salesman that it would work with my computer.
My computer is a PC running windows XP professional version 2002 service pack 2, Intel(R) pentium (R)2.40GHZ
Just wondering if the software will run on this computer before I spend hours trying to get it to download. Thanks.

[Author]

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