[Robin Bell]

Just an update. I rechecked the permissions between my two Windows 10 computers. For my main computer, the folder Toontrack had Administrator and Robin (Me) with full control, with SYSTEM and Users also having full and partial control respectively. When I checked the music studio computer, both SYSTEM and Users were missing under permissions. I was able to update the permissions by restarting the computer in Safe Mode, logging on as Administrator and adding these 2 to the permissions table. After restarting in normal mode, I was then able to install both 64 and 32-bit versions of EZdrummer and authorise the product with no problems.
So it seems the problem was with Windows 10 somehow screwing up permissions. Worth remembering if anyone else has the same problem….

[Robin Bell]

Hi John – thanks for the reply!
Yes, I’ve unpacked the zip file to my desktop and run the install logged on as Administrator with exactly the same results. Rechecked the permissions on the folder ProgramDataToontrack and both myself and Administrator have full control. When the installation failed, before hitting retry, I manually created a directory EZdrummer under Toontrack (similar to the EZkeys directory there), but retrying the install gave me an error trying to create the directory, presumably because it was already there.
It’s a bit catch 22 at the moment as the install isn’t able to create the directory, but I can. If I do, then the install fails because the directory exists.
My next option – after spending several hours on this – is to take the zip file to my second computer, also running Windows 10 Pro, and try to install there – if it works I’ll try to find differences between the 2 machines. I’ll kepp you posted…..

[Author]

Replies