5

[Petter]

Yes, Product Manager indicates that you can install the parts of the product that are not installed. But you don’t need to.

The info text looks okay to me, no need to update anything on that list.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: Igor Shcherbakov

[Petter]

Yes you should be able to do that, but you need to run the “Sound Updater.app” in Finder/Explorer after downloading the update package.

Petter Adsten - Toontrack
Support & Betatesting

[Petter]

Hi Igor,

Product Manager requires both parts to be installed for you to be able to authorize Death & Darkness SDX, but you can use the standalone Superior Drummer 3 app or plug-in to authorize Darkness. When you load the library you should get an authorization dialog.

Petter Adsten - Toontrack
Support & Betatesting

[Petter]

Rudal wrote:

It’s Toontrack’s servers that are crap, not the location or connection.

We aren’t getting other reports of slow downloads right now (at least in the support inbox). And I’m getting pretty good speeds in northern Sweden right now. The CDN that we use is spread all over the world. Perhaps there is some local issue with the server node that is closest to you. I’ve alerted my colleagues of your slow speeds and they will contact you for troubleshooting.

If anyone else is experiencing issues, please open a ticket with support so that we can troubleshoot with you to find out why you’re experiencing slow download speeds.

https://www.toontrack.com/faq/how-do-i-contact-support/

Petter Adsten - Toontrack
Support & Betatesting

[Petter]

If you are experiencing slow downloads, please open a support ticket with the Contact Support button at the bottom of any FAQ. https://www.toontrack.com/faq/how-do-i-contact-support/

Attach a screenshot of a speedtest.net result, and of the slow speeds in Product Manager to your ticket and we’ll continue troubleshooting based on those results.

Petter Adsten - Toontrack
Support & Betatesting

[Petter]

Thanks for reporting this issue, we have been able to reproduce this and we have forwarded it to our development team for further investigation.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: DrewBySnacks

[Author]

Replies