5

[Petter Adsten]

Hi Eddie!

Sorry for the time this has taken. We are not looking to make any excuses for the bug not being fixed yet. This is a nasty bug that we have wanted to fix for a long time and the development team has been working to fix it.

I will personally make sure to bring the bug ticket up at the office to see if there is any way we can give this a higher priority or speed this up, considering the age of this bug.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: Eddie

[Petter Adsten]

Hi Richie,

Please contact us here https://www.toontrack.com/faq/how-do-i-contact-support/ so that we can gather some information from you for our CDN support. That includes troubleshooting your connection to the download servers, and that is a step we cannot skip. We need to do that in order to find the root cause of the issue, even if it is not in your home network.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

No ETA yet, but the team is working to fix this and other issues in the next software updates to SD3 and EZD3.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi Jeantue,

We would like to continue our troubleshoot with you to find out why you’re getting these issues. Please see our latest replies in your support ticket.

There had not been any problems reported with M4 chips prior to your ticket and the team haven’t had any MIDI sync, Velocity or issues with replacing instruments in Logic+SD3 on M4 chips as you are describing, so we need to look closer at what is happening with your system in particular.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Posting the same reply here as in your Superior Drummer thread:

Sorry for the inconvenience! We have noticed that this issue is occurring when 44.1kHz sample rate is being used. The programmers are investigating.

Other than downgrading, which you have done, another workaround is to use a different sample rate.

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: digitalGreg

[Petter Adsten]

Hi,

Sorry for the inconvenience! We have noticed that this issue is occurring when 44.1kHz sample rate is being used. The programmers are investigating.

Other than downgrading, which you have done, another workaround is to use a different sample rate.

Petter Adsten - Toontrack
Support & Betatesting

2

Thanked by: Matt Ayres and digitalGreg

[Petter Adsten]

Hej Classe,

Vi har svarat på ditt support-ärende via mail, har du fått svaret? Vänligen fortsätt där och besvara frågan vi har ställt i det ärendet så ska vi göra allt vi kan för att hjälpa dig få tillbaka dina grooves. Vi erbjuder inte telefonsupport.

Petter Adsten - Toontrack
Support & Betatesting

[Author]

Replies