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[Petter Adsten]

BEST ANSWER

Thank you for reporting the problem Phil!

 

The Sound library update with the fix included is available now in the Product Manager. You will have to delete the update installer if you still have it in your Product Manager Downloads folder and then re-download and install the update again.

 

First find EZbass in the Product Manager > Show Details > Downloads tab.

 

Delete the downloaded installer.

Download it again and then use the same drop down menu and click Install.

 

Petter Adsten - Toontrack
Support & Betatesting

• The post has been modified 2 times, last modified 4 years, 5 months ago by Petter Adsten.

Thank you for reporting the problem Phil!

 

The Sound library update with the fix included is available now in the Product Manager. You will have to delete the update installer if you still have it in your Product Manager Downloads folder and then re-download and install the update again.

 

First find EZbass in the Product Manager > Show Details > Downloads tab.

 

Delete the downloaded installer.

Download it again and then use the same drop down menu and click Install.

 

Petter Adsten - Toontrack
Support & Betatesting

• The post has been modified 2 times, last modified 4 years, 5 months ago by Petter Adsten.

1

Thanked by: Phil Pendlebury

[Petter Adsten]

Hi Phil,

Thank you, we were able to reproduce the problem and we are troubleshooting and discussing this with our programming team. The issue seems to be introduced with the latest Sound Library update, and not only the Software update.

When we have any new information we will make sure to update you here.

To keep Multi-Out Audio and any other settings you have changed when you restart the standalone you can save the current project as your default project (File > Set Current to Default Project).

 

EDIT:

The bug has been found and will be fixed in a Sound Library update shortly, it will be available in the Product Manager as soon as it is available.

Petter Adsten - Toontrack
Support & Betatesting

• This post was modified 4 years, 5 months ago by Petter Adsten.

[Petter Adsten]

Hi Phil,

 

Thank you for the screenshot. Please try a different audio driver/device, perhaps by connecting headphones directly to your PC. Send the Sub-Bass to the right and the rest to the left, does the Sub-Bass still not output anything?

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi Phil,

 

We are trying to reproduce the problem on Standalone and in Cubase 11 on both Mac and PC but it seems to work on all platforms.

 

It would help us find the culprit in this case if you could attach a screenshot of your current Effects settings and if you could specify which preset and sound library you are using when this is happening. Is there any change in sound when you twist the Sub-Bass knob at all?

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi Matthew,

We will contact you at your registered email address shortly.

EDIT:

We have sent you a message, please check your spam folder if you have not received an email from us yet.

Petter Adsten - Toontrack
Support & Betatesting

• The post has been modified 2 times, last modified 4 years, 5 months ago by Petter Adsten.

[Petter Adsten]

Hi Tobbe,

 

We have seen multiple other cases where customers have had User MIDI or third party MIDI in their EZDrummer > Midi folder.

 

Please make sure that when you add User MIDI to Superior Drummer 3, you are adding it to the User MIDI folder or adding it in a Linked Folder to the Grooves browser.

 

To add a Linked Folder, go into Options > User MIDI and Linked Folders > Add Linked Folder.

 

You can also drag your MIDI files to the User MIDI folder in SD3 from your computer and the MIDI will get added.

If you want to add it in Windows Explorer or in Finder, right click the User MIDI folder > Open in Finder/Explorer.

 

After adding new files to those folders, you may need to right click the User MIDI folder in SD3 and click Sync File Changes to see the changes in SD3.

Petter Adsten - Toontrack
Support & Betatesting

• The post has been modified 3 times, last modified 4 years, 5 months ago by Petter Adsten.

[Petter Adsten]

John wrote:

Hi bobpainter,

EZdrummer 1 was discontinued about 7 years ago, replaced by EZdrummer 2, so there is no installer for OSes post 10.9.

BR,
John

Well, while the installer has not been thoroughly tested on newer systems than 10.9 and is not officially supported there, it may still work. In fact, I have used it on Big Sur without problems.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi Bozz, we can see that you have received help from our support team. Please do not hesitate to contact support again if you are experiencing further issues.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

We can see that you have messaged our support team about this and we are happy to continue helping you if you are experiencing further issues. Please let us know if you have not received the reply from our support.

Petter Adsten - Toontrack
Support & Betatesting

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