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[Petter Adsten]

drumjack52 wrote:

Could you merge this thread and the other one asking about this same subject that you replied to please?

Merged!

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Mick H wrote:

Is SD3 compatible with the new macOS Ventura

Hey! We have added a FAQ topic about this. The new macOS version is being tested. No issues discovered at this time. https://www.toontrack.com/faq/is-toontrack-software-supported-on-macos-13-ventura/

Petter Adsten - Toontrack
Support & Betatesting

1

Thanked by: Mick H

[Petter Adsten]

It sounded like you tried to reinstall via Product Manager, but it is important in this case that you uninstall the old version manually. Did you manually delete the EZX folder (in our example EZX_Nashville) before trying to install via Product Manager again? Which EZX are you trying to reinstall?

When you install via Product Manager after you have deleted the EZX from disk, make sure that you use the installer directly via Product Manager and not by opening the DMG archive. You should get a red Install Product or Download Product button.

Petter Adsten - Toontrack
Support & Betatesting

• This post was modified 3 years, 4 months ago by Petter Adsten.

[Petter Adsten]

frank.britt wrote:

Please reinstall the EZX before applying the update.

Hey Frank, In this case, I’d recommend that you delete the old EZX manually from your sound library folder and then install it again by clicking the red “Install Product” button in Product Manager.

Nashville EZX is one of the older libraries that may have the older format on your computer. Which ones are you getting the issue with?

The Nashville EZX folder can be removed from (the default location) Macintosh HD > Library > Application Support > EZDrummer and the name of the folder is EZX_Nashville

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Lobstafari wrote:

Petter, is there a place to formally request features so I can add this or can you forward this for me?

I’ll forward your request! You can always post in the Requests and Feedback forum https://www.toontrack.com/forums/forum/customer-service/requests-and-feedback/?view=all
That forum in particular is read often by the development team.

Petter Adsten - Toontrack
Support & Betatesting

[Petter Adsten]

Hi all,

I have forwarded your ideas as a feature request to the development team! A preview-level slider/control sounds like a cool idea.

Petter Adsten - Toontrack
Support & Betatesting

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