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Viewing 6 replies - 451 through 465 (of 639 total)
  • Replied January 26, 2023 at 08:20 in reply to: Midi Pack update? #3047313
    Petter Adsten
    Moderator

    The reason for the recent Drum MIDI updates and some upcoming ones is mostly to update older installers to new ones. One issue with very old installers is that they are 32-bit which can’t run on macOS versions Catalina and up. That and any pending “fixes” like the removal of unintended notes or CC if there were any.

    The issue could be circumvented before by running the installers via Product Manager, but now they can be run without Product Manager as well on 64-bit macs.

    Petter Adsten - Toontrack
    Support & Betatesting

    • This post was modified 2 years, 11 months ago by Petter Adsten.

    1

    Thanked by: djrbfm
    Best Answer
    Replied January 5, 2023 at 10:20 in reply to: EZdrummer E-drum snare problem #3041364
    Petter Adsten
    Moderator

    Hi Justas,

    We can see that our support replied to your email and that the problem was solved by resetting your E-drum module to the default mapping. Please do not hesitate to contact our support again via email if you experience further issues.

    Petter Adsten - Toontrack
    Support & Betatesting

    Best Answer
    Replied December 22, 2022 at 08:19 in reply to: Music City USA presets are back, but… #3033505
    Petter Adsten
    Moderator

    Hey,

    Thanks for letting us know, we’ll fix that. A workaround right now is to right-click the snare/cymbal and pick the appropriate brush tool. Then the microphone assignments will be added and it should work.

    Petter Adsten - Toontrack
    Support & Betatesting

    1

    Thanked by: MrTopo!
    Best Answer
    Replied December 20, 2022 at 11:26 in reply to: "Audio engine inactive. Check your audio device" #3032781
    Petter Adsten
    Moderator
    H20nly wrote:

    I’m having the issue in Ableton Live 11.2.7 with Superior Drummer 3.3.5.

    Can you hear audio from other tracks in Ableton? Is the Audio Engine turned on? There is a toggle in the Ableton Options menu.

    Petter Adsten - Toontrack
    Support & Betatesting

    Best Answer
    Replied December 20, 2022 at 08:36 in reply to: EZ Keys Slow in Studio One 5.5 #3032739
    Petter Adsten
    Moderator

    Hi Frederic,

    We’ve seen this behavior in Studio One if HiDPI scaling is overridden in the application properties.

    Try turning that off.

    Please find the Studio One shortcut > Properties.

    image-1

    2. Then click Change high DPI settings.

    image-2

    3. Then please confirm if the Override high DPI scaling behavior is checked. Disable it if it is activated.

    When we activated this option with System (Enhanced) we got the same broken behavior out of EZkeys as you did.

    image-3

    Petter Adsten - Toontrack
    Support & Betatesting

    Best Answer
    Replied December 19, 2022 at 10:31 in reply to: Trying to install EZX Modern Metal and getting all sorts of errors… #3032442
    Petter Adsten
    Moderator

    Hi!

    I can see that we have replied to your support ticket. We’ll continue the troubleshooting from there.

    Petter Adsten - Toontrack
    Support & Betatesting

    Best Answer
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