Olof Hermansson
Moderator
Topics Started: 5
Replies Created: 2776
Has Thanked: 105
Been Thanked: 602
Email: olle@toontrack.com
It should be fixed now if you refresh the product list or restart PM.
Olof Hermansson - Toontrack
Coder
Hi,
You can ignore that. It is because of a temporary error with the PM server.
Olof Hermansson - Toontrack
Coder
1
Thanked by: alec3473There seems to be a temporary error with the server, so that PM is not getting correct info about some products. Are the affected products ones that contain multiple parts (such as Funkmasters EZX)?
Olof Hermansson - Toontrack
Coder
I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.
Standing by…
Attached is the error from installer popup
Operating system: Windows 11
To fix this, I think you need to unistall PM using Microsoft’s triubleshooter tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Olof Hermansson - Toontrack
Coder
Can you check your server for this side of the world?
Please contact Toontrack support.
Olof Hermansson - Toontrack
Coder
Then I see no reason that the connection/speed should be any different than downloading from the website (just the error handling is different). Why the connection is bad between your computer and the download server is something our CDN provider could investigate if you contact Toontrack support about the issue.
Olof Hermansson - Toontrack
Coder
Okay, also check if you have any proxies turned on. You can get there by clicking “Proxies: Change Settings” in Product Manager Preferences. Is any checkbox ticked for any of the protocols listed there?
Olof Hermansson - Toontrack
Coder
Do you have iCloud Private Relay on? If so, try turning it off.
Olof Hermansson - Toontrack
Coder
Missed the deal?
Don’t forget to select
your free product!
The free product is included with
your purchase.
Your cart is empty.
Get all the latest on new releases,
updates and offers directly to your inbox.
Note: By clicking the 'I WANT IN' button, you will not be creating a Toontrack user account. You will only sign up to get our newsletters, offers and promotions to your inbox. You can unsubscribe at any time from a link at the bottom of each email. If you want to learn more about our privacy policy, please find detailed information here.
