[MaxSynths]

@Drummer2011: Maybe you don’t have the minimum system specifications like me! LOL 

[MaxSynths]

Usually the minimum system requirements are for the software itself not for the archive!
Anyway, I don’t care at all…

Bad customer support ever. You can’t figure out how to solve a simple problem like this (related with zip archive specifications) and suggest people to install a C++ update LOL 😀

I produce software myself and I work for other companies as beta tester and believe me your answers to simple problems like these are ridiculous!

Hope the other people with the same problem will follow my advice.

Bye bye Toontrack

[MaxSynths]

hat XP SP3 is the minimum system requirement

ORIGINAL: Scott

My studio computer is an XP SP2 computer and don’t have a problem with the install process. I could be because I’ve installed the Microsoft Visual C++ 2008 SP1 package from the FAQ.

As said before my PC is XP SP2 too and I’ve installed the Visual C++ as suggested by the FAQ.

Regarding empty MIDI folders. This is expected as some of the folder are placeholders and include no content.

No I was talking about the folders which should contain the files that fails to uncompress using the defauld Windows zip folder option (or winrar).

BTW, now is working. I thought the informations provided cuold be of any help since the net is full of people with the same problem (and no, the info in the FAQ do NOT solve the problem for me or for anybody else ;))

Cheers

[MaxSynths]

Hi Scott!

I’ve used the version downloaded from Toontrack site (no disk supplied with the Alesis Trigger I/O).
I’ve read the FAQ but I managed to found the problem by myself (feel free to update the FAQs with these infos):

– Windows XP (SP2 + the update suggested in the FAQ) is unable to successfully uncompress the zip file dowloaded from Toontrack: all the files in the paths with the “@” character can’t be uncompressed (result: empty midi files folders).

– I’ve tried with Winrar: it fails to uncompress a lot of midi files

– In the end I successfully uncompressed the archive with Izarc (only 2 “dummy” and 1 “midi” file missing).

The problem is related with the software used to uncompress the archive and the “@” character used in the paths.

Hope this can be of some help 😉

Now the software is installed and running fine!

Cheers,
Max

[MaxSynths]

Same problem here: error 1308 on missing files.
The problem occurs for a simple reason: the missing files are not there in the install directory.

So please Toontrack: fix the problem!

I’ve bought an Alesis Trigger I/O with EZDrummer lite and I would like to use it

[Author]

Replies