[martin]

Hi John

alright, thank you for the insight

…I see that the problem is rooted as I suspected, which leaves me in a rather unfortunate situation. I already did pay a good amount of money for my products and have no regrets in that matter, but an update to EZDrummer 3 is quite expensive, especially when I only need the upgrade to run already purchased plugins, plugins my work completely relies on. So…I would really appreciate some compensation regarding my purchase of the upgrade, is there Anything you can do to? Is there basic upgrade for free available that make it possible to run EZDrumner , or is the full package a nesessity?
BR Martin

Operating system: macOS Sequoia (15)

[martin]

You can see the process on the screen shots. I download my plugins from TTPM but I can’t install. Why? Note the tekst saying “EZDrummer for Mac OS X 10.4 to 10.9 only” ?

Operating system: macOS Sequoia (15)

[martin]

Can I get support over the phone? This is not working, and I can’t install anything from TTPM…

my number is +45 30 11 04 69

[martin]

In that case, I must be doin something wrong. Logic does not find the plugins. What do I need to do?

[martin]

I think iv’e describe the issue pretty thoroughly. Can you confirm or dismiss the fact that Toontrack need to update several plugins concerning EZDrummer Blues plugins? I realy need support to get my purchases up and running or another sufficiently alternative established asap.

[martin]

everything works from the TTPM but when the files has been downloaded from TTPM  they can’t be installed. The installer simply won’t start, as you can see on the screenshot. “It need update by the developer” it says. I have done what I’ve always do, I know how to install EZX, midi blues etc. But it just won’t work on MacOS 15 ➡️… So what solution do you have in mind?

[martin]

I’ve done that multiple times. When I download my products from me product manager the plugins/products download fine, but they can not be installed! It says “this product need to be updated by the developer “ .  There is an issue with bit rate, and the it appears that the plugins are not updated to run above macOS 10.5. I do know how to work in Toon Track product manager, I’ve used it for like a decade. The new EZDrummer 3 is running just fine in Logic Pro and is easy to install (I’ve tried to free trial, but I have no use for it). So please look into this a bit more thoroughly. I really need my setup to work…

 

 

[martin]

Hi Oluf

that is exactly the problem, the plugins can’t be installed, because they need to be updated to run on macOS 15 end higher. I’ve tried everything, including what you suggest. If look at the screenshot I attached you’ll see that is not possible. What do I do ?

[Author]

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