[justinmanuel]

Hi,

1. how do you know it is EZdrummer 3 crashing Pro Tools?
2. What kind of crash is it and do you get any error messages? You can screen grab and post here.
3. Do you have a crash log/report? If so, please zip archive it and attach to a post here.
4. Is it existing Sessions, new ones or both?
5. Have you tried thrashing the Pro Tools Preferences?

BR,
John

John Rammelt – Toontrack
Technical Advisor

Thanks John sorry for the late reply i was away for a few days.

 

1. It crashed every time i tried to switch the drum preset
2. no screen errors, just crashed and closed each time
3. Do you have a crash log/report? If so, please zip archive it and attach to a post here. – Is that a crash report from protools? How do i find the crash report? Sorry, i operate protools at a moderately advanced level but not sure how to find the crash reports..
4. Existing, and new. i tried a save as to a new name and tried again and same thing happened.
5. I dont know about thrashing the protools preferences. Should i do that? What do you mean? how to do that?

Thanks very much!

 

Justin

Reply To: Protools 2020.12, Easy drummer 3, Mac 3.6 ghz, Sonoma 14.5 version: 3.0.6
Operating system: macOS Sonoma (14)

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