3

[John]

Hi,

have you contacted Support via the ‘Contact Support’ button found at the bottom of every FAQ page?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

chazgreen11 wrote:

I’m having the same exact issue now. Looks like a few people have had it over the years, any fix?

Hi,

exact issue as…?

Has your purchase not gone through?

Did your money not get returned?

Did the order go through but you do not have the product(s) registered?

Did you not get a confirmation email?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Is it possible for you to save a project with said cymbals and piano only and zip archive it and attach to a post here? Preferably together with an audio file that showcases the distortion.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

BEST ANSWER

Hi,

you are using the web interface. Please download the Toontrack Product Manager Application to download and manage your products.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Hi,

you are using the web interface. Please download the Toontrack Product Manager Application to download and manage your products.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: Scott Eshleman and Brentlilwall80@gmail.com

[John]

Hi,

Toontrack never “hints” or post anything beforehand here on the Forum. NDA’s and stuff. When something is communicated, it’s done officially via the main site and/or email.

Suggesting it’s a dead product because there isn’t a completely new version of the software out seems strange to me. I think there are about two SDX releases per year which suggests the opposite.

BR,
John

John Rammelt - Toontrack
Technical Advisor

3

Thanked by: Bear-Faced Cow, Scott Eshleman and Brad

[John]

Hi,

if you are using EZkeys standalone, please visit the Settings for Audio/MIDI and make sure your controller’s interface is checked as active MIDI input.
If you are using it as a plug-in, please consult your DAW’s manual or specify here which one you use.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: ron-e-g

[John]

Hi,

please try restoring the MIDI Database in Settings > Advanced.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

there are two types of grooves that can appear in the Bandmate groove browser.
– Toontrack EZkeys MIDI from your Grooves library that matches the rhythm (transients) in the imported source file. Bandmate may automatically modify the grooves to better match the rhythm in certain cases even before you start using the amount knobs.
– User MIDI from your user libraries.

The groove controls will manipulate the groove that EZkeys 2 matched your idea to.
Note Amount: The Note Amount knob will tell the Bandmate algorithm to use more or less notes based on the accents, transients, and notes that Bandmate finds in your source material.
Octave: Transpose the generated groove up or down in octaves.
Edit: The Edit knobs and settings controls the timing and velocity of the groove.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

I just want to remind you and everybody reading this that the best way to avoid issues is to use the Toontrack Product Manager application, not download installers from the web interface.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Brad

[John]

Hi,

you have got the Drums & Keys tab plus the Audio Tracker Tab in EZbass and you can Import Chords and Parts from EZkeys 2 Projects, which all in all gives you about the same as Bandmate. You can drag MIDI from EZkeys 2 to the EZbass Drums & Keys tab, as well as EZdrummer 3 drum MIDI (exactly how depends on host but *should* work if windows are overlapping). The EZbass Standalone lets you specify MIDI In channel but not the EZbass plug-in.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[John]

Hi Janderman, you mean like in the EZ line products? That should already be on the wish list requested by users. But what do you mean with ‘And Edit Drums also’? The DRUMS page (Main interface page)  is where you edit the Drums.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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