[jhalbr1]

I just noted that my new computer id, AAJZS -, is the same for my old failed computer that I was sent back in 2011. Maybe the computer id that pops up on solo is my new computer id, PWMQX-, but I am not receiving authorization for this one. Please check what my computer i.d. should actually be.

[jhalbr1]

Okay did that, and when I double click on solo on desktop, the wrong computer id pops up and the new authoriazation code does not work.

[jhalbr1]

Just tried different computer name but did not work. When I double click on Solo on desktop the wrong computer id still pops up.

[jhalbr1]

It’s the same computer i.d. everytime I open solo and when I try to authorize, it states that this computer name is already authorized. It’s like solo didn’t get updated with the new computer i.d.?

[jhalbr1]

Thanks, I tried this, but when I double click on the toontracks solo icon on my desktop, the pop up box for authorization shows a different computer i.d. than the one that was emailed and will not let me use the authorization code that was emailed to me.

[jhalbr1]

My original computer that I had toontracks installed on had failed. For my replacement laptop computer, I went to your website and got a new computer ID, AAJZS-W5MRU-CVM, and auth code, YCXT-SBFC-CX8W-WEGY, by email. I used these to download the software but when I try to open toontrack tool, it says that my computer is not authorized to run ezdrummer and shows a different computer ID, PWMQX-5RRGF-C16. Then I uninstalled all and reinstalled – still same problem. Please help, I have emailed Toontracks twice and have gotten back what appears to be canned answers.
thanks,
John
jhalbr1@yahoo.com

[Author]

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