[hatz]

Thanks John but this screen shot assumes you have the green tick and ‘ready to use’, from memory my only option was Download. “Also in Product Manager, the only option next to each of the libraries is ‘Download Product’, when I click on ‘Show details’ it ‘Installed Version’ is ‘Not installed’ and Path is  just a dash – I can see no option to change the path.”

So I started to download and reinstall the Superior Drummer 3 Ap from the website Product Manager area and it would only download the windows version. See screen shot.

Unfortunately as a result of the hard drive getting completely full the OS started failing and couldn’t write to disk nor empty the Trash properly. It would say the trash was empty but then still produce errors Disk Full. Product Manager started producing errors saying could not find it’s database, I couldn’t even save a screen shot so my only option was to restart in Recovery Mode and do a complete wipe of hard drive and reinstall from a time machine back up. That worked (12 hrs later) so that I could get back into Product Manager but still only option was to download everything again.

Was able to find the Mac version to download in the local Product Manager and the updater, installed that. Uninstall option does not appear to work so was just moving old app to trash.

Then initiated the downloads again for each of the libraries (previous download folder had long been deleted). I had a back up of the original Sound files so just placed the .obw files into the corresponding download folder Part1,2,3,4,5 which saved me having to wait another 3 days or so downloading. Fortunately Product Manager saw the new .obw files there and didn’t try downloading them again.

After Product Manager had verified the files I Installed Part 1 basic sound library to the External Drive. I can see it has created the SL-Superior Drummer3 folder and put the .obw and other files in there. Launched Superior Drummer 3 app and it came up with error saying requested sound library not loaded. Went into paths and clicked ‘Add path to library’ button, added the path to library on external drive. Superior Drummer app now works!

Now just re-installing all the libraries.

Summary: Seems it’s not possible to just drag the library file over to a new external drive on a mac running Catalina and then update the path in SD3. The Superior Drummer app only worked when the libraries were re-installed to the external drive through Product Manager. Had there been a working Uninstall option (or if I’d used an external uninstall clean up app) it may have allowed me to do it after re-installing the SD3 app but I don’t know. Maybe I missed something early on.

Lessons: Never let Product Manager fill up the local drive, put libraries on external drive at the beginning and doesn’t hurt to keep a copy of the download files and not push the ‘clean up’ button if you can.

1

Thanked by: LesBrown1

[hatz]

Thanks for the reply John,

Yes I have checked and SD3 has access to ‘Removable Volumes’ but does not allow me to add the ‘Desktop Folder’ in Files and Folders. What is the best way to uninstall the SD3 Software in order to re-install it again.. just drag the app from the applications folder into the trash? The Product Manager/ Superior Drummer 3/ Show Details has a ‘Uninstall  Product’ button which is greyed out and written next to it is ‘No uninstaller available’.

Also in Product Manager, the only option next to each of the libraries is ‘Download Product’, when I click on ‘Show details’ it ‘Installed Version’ is ‘Not installed’ and Path is  just a dash – I can see no option to change the path.

The only path I can see to change is in preferences, Download Path which I have changed to the external hard drive now so I can start downloading again as my main hard drive is full but with 20 hours downloading average per library it would be better if we can find another solution. Just hitting brick walls at the moment.

• This post was modified 5 years ago by hatz.

[hatz]

Hi, I’m on a Mac (Catalina 10.15.4)  and have tried moving the Sound Library file to an external hard drive but everything stopped working. I’ve updated the link in settings of Superior Drummer program but now when the app opens it brings up a message saying Superior Drummer 3 would like to access an external hard drive, I click ok, then it comes up with the message “No resources seem to have been installed!, Please reinstall Superior Drummer 3” even though the folder is there (roughly 180 gig of files). For me to now re-download everything and re-instal would take me 4 or 5 days at my DSL internet speed. I suspect it’s just a permission problem as the folder now does not have admin set as read/write, rather it has my username there (in Info ‘command I’). Every folder I copy from the application support folder to the external drive has it’s permissions changed. I’ve tried going into terminal to change the permissions but I don’t think Catalina will let Terminal into the external Volume. I’ve tried adding Terminal to modify “Full Disk Access” in “Security & Privacy” in System Preferences and it won’t add it.

Have now tried to re-download through Product Manager and even though there is 160 gig free space on the system drive I am getting a message saying “File could no be written to. No space left on device”

I don’t know what else to try please help

Reply To: Moving Superior Drummer 3 to an external drive version: 3.1.7
Operating system: macOS Catalina (10.15)

• This post was modified 5 years ago by hatz.

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