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[Gary Myers]

Hi Scott,

Yes that’s the one. Toontrack charged me $259 USD ($340.94 CAD for me)

Thomann’s regular price is $240 CAD.

A forum member noted this is not a sale price and has been in effect for at least 2 years.

I’m not asking for an undercut. $100 as a lot of money to overpay in my fiscal world.

If it was just a tiny bit more from Toontrack I wouldn’t be complaining.

Please have some mercy on a newbie.

I’m just finding out now your products are sold elsewhere.

It’s software, I didn’t even think that you had other people selling for you. It’s not a physical product.

I’m new to the (digital) recording world.

I’m still trying to speak to support with that link you sent me.

Thanks!

Gary

[Gary Myers]

It was your regular price on a bundle where you get one EZX free.

Thanks

[Gary Myers]

The Toontrack Website gives me (here in Canada) USD prices only

The Thomann site gives me CAD and Euros (sensing my location?)

[Gary Myers]

PS

Toontrack charges in USD as you know

I pay 30% more converting USD to CAD.

Thomann seems to adjust for that.

Thanks

[Gary Myers]

Hello Tim,

I paid $340 CAD on the Toontrack site

It goes for $240 CAD on Thomann (The CAD comes up on my browser automatically)

It really is an outrageous difference.

I am a newbie, this is my first software.

Boy am I learning!

They should mention this on their site (to check around) otherwise their site is exactly like a trap.

Thanks!

Gary

[Gary Myers]

Who said undercut?

You did.

I never said undercut.

I’m talking approximate parity.

[Gary Myers]

Who said undercutting? No one is talking about undercutting.

A price even remotely in the ball park of the dealers is not undercutting.

Undercutting means LESS than the dealers.

When did I say that?

You could lower your prices by 25% and still be charging WAY more than the dealers.

[Gary Myers]

No one is talking dealer sale prices here.

Your website charged me close to 50% more than the regular going rate at the dealers.

Customer support is not supporting me at all, insisting because I installed already this is a done deal.

We both know this could be fixed with a flick of a button.

I’m just asking for a refund so I can buy it again elsewhere and recoup my $100.

They could do the right thing but they refuse to.

Signed: Just another fish in the sea (according to your company)

[Gary Myers]

Thank you for your thoughtful reply.

We are talking a $100 difference here.

We are talking about gouging 50% more.

I’m just saying how about charging something approaching a similar price as the dealers’ prices.

These are not dealer sale prices I’m talking about here.

No one is talking about undercutting here.

Toontrack could lower their prices by 25% and still be charging WAY more than the dealers.

I am a newbie who didn’t even know software was sold elsewhere.

To me the website is flypaper and a complete rip-off designed to trap newbies like me.

Thanks for your time

[Gary Myers]

That in no way answers why you don’t have the best price on the site or at least approaching it.

Come on man we are talking $100 difference on one item. How do you justify $100?

Please don’t just repeat what you said already.

Thanks!

[Gary Myers]

Hi,

Their answer was I should have shopped around!

So basically “don’t buy directly from us because we will just rip you off.”

Thanks for listening

[Gary Myers]

Shop and find the best deals?? What, after I have already bought everything and spent well over $500??

So now, shop around for what?

You should have the best price because…..well….. YOU MAKE IT!

• The post has been modified 2 times, last modified 3 years, 5 months ago by .

[Gary Myers]

Why wouldn’t buying direct from you be the cheapest?

Just makes people not want to trust you.

[Gary Myers]

You call $100 difference an undercut?

[Gary Myers]

Thanks for your input.

 

[Author]

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