[Chris Long]

They are frightingly quiet on this – I have asked a couple of times, rarely an answer from what is laughingly called ‘support’. The things I have seen is ‘change the resolution of your monitor’ ‘use *another* monitor (with a lower resolution)’ ‘here look at this video from an adobe blog about creating a manifest change’.

I’ve yet to see a ‘you know we are sorry that you spent all that money on our product, but we have been busy sending you advertising emails to address this problem, but we realise the problem and we will get down to it as soon as we get to 2010’

=sigh=

[Chris Long]

This is astonishing, Toontrack have the time to send me an email every week to advertise something or other but in the last three years haven’t had the time to actually sort this damn thing out. And yet you still want money for your product?

I might still have some contacts at MS shall I drop them a line and get them to tell me how to write software that doesn’t say ‘yes’ to an HDPI aware request? Hey maybe if we all google it we might get an answer – perhaps a fundme page to get Toontrack a subscription to Google search – oh wait…!

Or maybe create a properly scalable interface – I believe you no longer have to have a black mass and sacrifice a virgin to do that kind of thing these days.

And, as is likely, you can’t do that can someone from the people that *I* have given money to for this inadequate piece of software write a manifest template for us with some clearly worded instructions as to how, we the users, cover for your rubbish coding, and perhaps add it to the fantastically pathetic FAQ page? I mean pointing us to a bloody adobe fix for your solution is a bit rich. And pretty bloody offensive when it doesn’t come with an apology – remember this ought not to be *our* problem.

I should have been aware this was going to be a dog when I saw that you need an *extra* piece of software (product manager) to handle the various installs of different bits software that make up the package. Just spent the afternoon trying to install superior drummer by stupidly running ‘install’ only then discover it only runs under toontrack solo? And when you do it manually it doesn’t know what folders to deliver them to…

Oh well back to Logic Pro…

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Thanked by: bigtone

[Author]

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