WONT/AUTHORIZE/ON/2ND / MAC/HELP

[studio51]

I HAVE FOLLOWED EVERY STEP ON HOW TO AUTHORIZE ON...

I HAVE FOLLOWED EVERY STEP ON HOW TO AUTHORIZE ON 2ND COMPUTER /I DELETED THE FIRST COMPUTER/UNINSTALLED AND REINSTALLED SPENT UP TO FOUR HOURS ON HOW TO FIX IT KEEPS GOING IN A CIRCLE SAYING PRODUCT IS ALREADY REGISTERED/THERE IS NO AUTHORIZATION PROMPT ON THE GREEN SCREEN AND IF I DO IT SAYS ERRER /AND SAYS PRODUCT IS ALREADY AUTHORIZED/ALLS I DID WAS BUY A NEW COMPUTER AND CHANGED THE HARD DRIVES INSTALLED ALL THE UPDATES UNINSTALLED THE PROGRAMS /CUBASE WORKS FINE NO PROBLEMS/WILL NOT RECOGNIZE MY COMPUTER/IT SAYS MAC ONE IS DISABLED/THIS MACHINE IS MAC TWO/I FOLLOWED EVERY THING TOP A TEE

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I HAVE FOLLOWED EVERY STEP ON HOW TO AUTHORIZE ON 2ND COMPUTER /I DELETED THE FIRST COMPUTER/UNINSTALLED AND REINSTALLED SPENT UP TO FOUR HOURS ON HOW TO FIX IT KEEPS GOING IN A CIRCLE SAYING PRODUCT IS ALREADY REGISTERED/THERE IS NO AUTHORIZATION PROMPT ON THE GREEN SCREEN AND IF I DO IT SAYS ERRER /AND SAYS PRODUCT IS ALREADY AUTHORIZED/ALLS I DID WAS BUY A NEW COMPUTER AND CHANGED THE HARD DRIVES INSTALLED ALL THE UPDATES UNINSTALLED THE PROGRAMS /CUBASE WORKS FINE NO PROBLEMS/WILL NOT RECOGNIZE MY COMPUTER/IT SAYS MAC ONE IS DISABLED/THIS MACHINE IS MAC TWO/I FOLLOWED EVERY THING TOP A TEE

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Topic

[studio51]

there are no computers authorized says software is authorized but no computer mac one is disabled mac two is the machine I want authorized

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[Scott]

studio51,

I sent you a PM yesterday. Please check your forum Inbox and reply to it.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

Hi Scott I have no idea where you sent that I dont know what personal forum is

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[Scott]

At the top of this forum there is a link to your Forum Inbox.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

YOU NEED TO AUTHORIZE THIS COPY OF EZ DRUMMER IT GOES THERE. I PUT THE COMPUTER ID NUMBER DESCRIPTION IN IT GOES TO THE NEXT SCREEN ,THAT ASKS FOR SERIAL NUMBER OF THE COPY OF E Z DRUMMER I DO THAT AND THEN IT SAYS EZ DRUMMER ALREADY EXIST.AND GOES IN A CIRCLE AGAIN

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[Brad]

studio51, to me it sounds like you are trying register your EZDrummer again, which you can’t do because the serial number is already used (authorizing is not registering, they are 2 different processes). When you start up EZDrummer, don’t use the link on the window that pops up. Instead, open an internet browser session to http://www.toontrack.com. Log into your account > My Products and select EZDrummer. Select Authorize (not Register)…

You should ONLY be asked for a computer ID (which you can copy and paste from the pop-up) and description. Press the authorize button and you should get an authorization code, which you copy and paste back to the pop-up window.

The process doesn’t ask you for a serial number, only the registration process does and you can’t register the same serial number twice.

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[studio51]

when I open e z drummer in my host, cubase. a screen comes up e z drummer will not work on this computer it has the computer I D the new one mac 2. it says go to http://www.toon tracks click on my products it says to authorize you click on it it comes to the green screen which has computer I d and description it has no buttons that say say authorize machine total blank, it tells you to authorize in my products you go to my products it says authorize you click it says product already authorized there is no where to authorize the computer it only says error try again. how come your tech support is so hard to get an answer and you cant talk to you this has been going on for 5 days or 6 there is no number to call it is like a mother over protecting there child how come I have not heard from tech support yet confused this is not a PEBCAM

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[Scott]

I PM’d on September 10 and even posted a pic on how to access your forum email as well as PMing you today with a solution after you replied to my PM today. Your issue is caused by inputting the wrong computer ID (the computer id you sent me only had 12 characters and the system creates/requires 13 character computer IDs).

Scott Sibley - Toontrack
Technical Advisor

[studio51]

computer I d. that is the number e z drummer picked.says AANPZ-RCFKU-C4X that is the computer i d number i checked it again would it be written on the machine somwhere it is not in the system it is only 12 numbers and letters you could try doing a machine take over when it is in my host cubase 5 it has to be so simple

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[Scott]

I’ve authorized for you in your Toontrack account. Check your email for the authorization code.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

OKAY SO WHAT DID YOU DO THAT I COULNT DO ITS GREAT THAT YOU GOT IT FINALLY IS IT SO SIMPLE THAT YOU WOULD HAVE BEAT ME UP IN ORDER TO TELL ME THANKS AGAIN AND THANKS THE FIRST TIME

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[Juicy]

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[Scott]

I logged into your Toontrack account using the info from your PM you sent me. I clicked on the ‘Authorize Product’ in the red box (see my pic in post #8 in this thread. This opened the ‘green box’ window for authorizing. I copied/pasted your computer ID from your post above and put in ‘MAC TWO’ in the computer description as you requested. Then I hit the ‘Authorize’ button. The system generated the authorization code and emailed it to your email address.

The only thing I can think of that caused you problems is you were inputting a Computer ID that was missing a number (the first computer ID you sent me in your PM was missing one character), thus sending you back to the ‘green box’ window with an ‘incorrect computer ID’ message.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

hi scott I made a typo mistake on that 3rd last email I never made that same mistake twice I never got an authorize button on that second screen any ways you got it working thank you so much Kevin A Lentz/Studio 51 ottawa/canada

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[Author]

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