WONT/AUTHORIZE/ON/2ND / MAC/HELP

[studio51]

I HAVE FOLLOWED EVERY STEP ON HOW TO AUTHORIZE ON 2ND COMPUTER /I DELETED THE FIRST COMPUTER/UNINSTALLED AND REINSTALLED SPENT UP TO FOUR HOURS ON HOW TO FIX IT KEEPS GOING IN A CIRCLE SAYING PRODUCT IS ALREADY REGISTERED/THERE IS NO AUTHORIZATION PROMPT ON THE GREEN SCREEN AND IF I DO IT SAYS ERRER /AND SAYS PRODUCT IS ALREADY AUTHORIZED/ALLS I DID WAS BUY A NEW COMPUTER AND CHANGED THE HARD DRIVES INSTALLED ALL THE UPDATES UNINSTALLED THE PROGRAMS /CUBASE WORKS FINE NO PROBLEMS/WILL NOT RECOGNIZE MY COMPUTER/IT SAYS MAC ONE IS DISABLED/THIS MACHINE IS MAC TWO/I FOLLOWED EVERY THING TOP A TEE

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Topic

[Scott]

Ok, let me see if I can read through all the CAPS/lack of punctuation, it’s not easy to read…

You bought a new computer. You installed EZD. You opened EZD in your host (Cubase) and it didn’t prompt you to authorize. Is this correct? What does happen? Does EZD load?

Have you installed EZD from the DVD or from the full product download in your Toontrack account?

Are you new computer specs in your signature or is that your old machine?

Scott Sibley - Toontrack
Technical Advisor

[studio51]

power supply went on first machine /2nd machine is same generation/did a uninstall and fresh install with updates/it gave me my mac serial number says go to toontracks/go to toontracks/ it says authorize here is your serial number/ goes to the green screen where you put in authorization code and then go to your machine identification screen put in mac two/ there is no authorization button so you go to my products and it says already authorized but it will not recognize the second computer/and the battle starts all over again/p s the slash is a period/end of sentence/there is no authorization button when you are at the green screen like it shows in your video/ I went to grade 6 twice I got my grade twelve

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[Scott]

have you opened ezd in your host/did an authorization screen pop up/you need to do this first to get the computer id of the new machine/then go to your toontrack account and log in/then click your ezdrummer product under my products/then click add authorization/see pic below/then the next screen will ask for the new computer id/this is from the authorization screen that popped up the first time you launched ezdrummer on your new machine in cubase/input this new computer id and give it a computer description/click the authorize button and you will get a new authorization code/input this new authorization code in you authorization pop up window when you launched ezdrummer in cubase.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

COMPUTER I D AND COMPUTER DESCRIPTION/PLEASE TYPE YOUR SERIAL NUMBER THEN COMPUTER DESCRIPTION/IT SAYS GO TO MY PRODUCTS/YOU NEED TO AUTHORIZE THIS COPY OF E Z DRUMMER/FILL IN THE NECESSARY SERIAL FROM E Z DRUMMER AND BACK TO GREEN SCREEN/ I TOOK AWAY THE AUTHORIZATION FOR THE OLDER MACHINE/I HAVE ALL MY PRODUCTS BUT NO MACHINE AUTHORIZATION TO RUN

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[Scott]

COMPUTER I D AND COMPUTER DESCRIPTION/PLEASE TYPE YOUR SERIAL NUMBER THEN COMPUTER DESCRIPTION/

WHAT DOES THIS MEAN

IT SAYS GO TO MY PRODUCTS/YOU NEED TO AUTHORIZE THIS COPY OF E Z DRUMMER/

YOU SAY ‘IT SAYS’ WHAT IS ‘IT’

FILL IN THE NECESSARY SERIAL FROM E Z DRUMMER AND BACK TO GREEN SCREEN/

YOU SHOULDN’T NEED TO FILL IN ANY SERIAL AS IT IS ALREADY REGISTERED YOU JUST NEED TO AUTHORIZE THE NEW COMPUTER

IF YOU GO TO YOUR EZDRUMMER PRODUCT UNDER MY PRODUCTS YOU SHOULD SEE AUTHORIZE PRODUCT CLICK THIS AND YOU WILL BE TAKEN TO WHERE YOU INPUT YOUR COMPUTER ID AND COMPUTER DESCRIPTION THIS IS NOT WHERE YOU INPUT ANY SERIAL NUMBER ONLY WHERE YOU INPUT YOUR COMPUTER ID AND COMPUTER DESCRIPTION

HAVE YOU LAUNCHED EZD IN YOUR HOST CUBASE WHAT HAPPENS WHEN YOU DO

Scott Sibley - Toontrack
Technical Advisor

[studio51]

in my products there is no prompt anywhere to authorize for this machine if you want to take over my machine I would let you no problem its says mac one has been removed no where else for me to go.nothing under my products for new authorization Kevin

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[Scott]

What does your EZdrummer product page on your Toontrack account look like? Does it look similar to this pic?

Scott Sibley - Toontrack
Technical Advisor

[studio51]

yes similar pretty well has the same look but keeps going back to software already authorized in my products

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[Scott]

So your page has an Authorize Product button or not?

Scott Sibley - Toontrack
Technical Advisor

[studio51]

yes it has auth.product when you go to author.product it goes back to product already author. anjd goes back to the green screen big circle

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[Scott]

I’m sorry but I’ve tried the authorization process and it works just fine. I clicked on the ‘Authorize Product’ as in the pic above, typed in my computer ID that I got from the Authorization windows for EZdrummer when I opened it for the first time in my host DAW, and typed in a computer description. I then clicked the ‘Authorize’ button and the next screen gave me my authorization code.
 
I really don’t know what else to suggest to you other than to try to use someone else’s computer but I certainly don’t get your ‘when you go to author.product it goes back to product already author. anjd goes back to the green screen big circle’. In fact, I don’t even know what to make of that description as it is not very clear.

Scott Sibley - Toontrack
Technical Advisor

[studio51]

how can it be any more clear. when ypu get too computer description.type in mac two. then authorize and it shows product already authorized how could that not be any more clear.and then it starts all over again kevin

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[Brad]

Tell me to get lost…. but…. studio51, you receive an email that has the computer Name and ID when you authorized your original computer.

Would you be able to find it? Could you compare the computer ID from your original install to the one you get when you start up EZDrummer on the new computer. Are they different? (don’t post them here BTW)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[studio51]

my old machine died. the older computer id was no good so I removed. from my products i just changed the hard drives . it says must authorize product I authorize product it says product already authorized please authorize product circle circle circle circle kevin I do not know how to get in touch with you so where else am I gonna post , tech support has returned nothing. the only other way I could think is to upgrade to superior drummer that will cost me 250 dollor

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[Juicy]

Perhaps try again to un-authorize all comps(max is 2 at one given time )
and give it a fresh try
with a NEWer yet untried name . Not sure but it may work.
Don’t crossgrade until you have this sorted.

[Author]

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