Where is my EZKEYS?

[Greg Gosney]

I just spent $267 on ezkeys, some exp packs, etc. During the payment process there was an error, so when I refreshed the screen and attempted to re-submit the payment (credit card) it stated the payment had already been processed.

I have received no email confirmation and the products do not show up under my account.

I have verified with my cred card company that the payment has been made.

Can someone please help!

Topic

[Scott]

Sorry you’re having problems with your purchase.

Please contact Toontrack directly from http://www.toontrack.com. Go to the About tab and click the ‘Contact Shipping/Office’ and fill out the webform.

Scott Sibley - Toontrack
Technical Advisor

[Greg Gosney]

I did as you suggested, however there was no order info to provide since I didn’t receive any information from Toontrack regarding the transaction. But toontrack got my money!

Not a happy customer. NO phone number to call and several hours since I sent off an initial email regarding the issue.

[Scott]

I’m sorry you’re upset but, depending where you’re located in the world, there is a time difference. I’m located 5 hours behind local Toontrack time.

I’m sure you’ll receive your products soon after the folks make it to the shop in the morning.

Scott Sibley - Toontrack
Technical Advisor

[Greg Gosney]

I’m in Washington state.

[Scott]

It’s almost 6am Toontrack time…I’m going to bed.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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