where is my download?

[jason grunst]

i purchased drum kit from hell and its not showing up in my products to install. never had this problem before? you guys need a phone number because searching through the forum doesn’t always help.

Topic

[Scott]

Did you get an order confirmation email? Did it have an serial number to register to your account?

Scott Sibley - Toontrack
Technical Advisor

[peter2mull]

@jabby978 said:
i purchased drum kit from hell and its not showing up in my products to install. never had this problem before? you guys need a phone number because searching through the forum doesn’t always help.  

The same thing just happened to me, if you find a fix please let us know

[Scott]

@peter2mull said:

The same thing just happened to me, if you find a fix please let us know  

The fix is to manually register the serial number that comes in your order confirmation email to your Toontrack account. Either via Product Manager or the web account.

Scott Sibley - Toontrack
Technical Advisor

[jason grunst]

@peter2mull said:

The same thing just happened to me, if you find a fix please let us know  

i went to my products my info then clicked orders and then click view on the purchase and copy and paste the serial number to register it.

[Author]

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