What’s up with 2 authorizations per EZX?

[Greg Nieman]

I just purchased a number of the EZX packs. And it appears that a number of them: Indie Folk, Classic, Funk Masters for instance, are subdivided as though they are different products after the install. When you go to authorize them, if you pick both of them it takes up 2 authorizations per computer. That means installing on 2 computers takes up all four authorizations right off the bat. And it appears that if you need to reinstall you’re stuck with having to wave your hand around the forum.

I went back through all the descriptions on this, and I can’t find ANYTHING that describes how this is supposed to work. Is this by intent?

Topic

[Erik Phersson]

With all the EZXs that use two authorizations you will get twice the number of authorization slots so no need to worry.

Erik Phersson - Toontrack
Head Of Development

[Erik Phersson]

So I thought… I checked and you are right. You only get two slots instead 2 + 2.

Regardless, it’s just a matter of sending a request to support and they will fee up the slots for you.

Erik Phersson - Toontrack
Head Of Development

[Greg Nieman]

@Erik said:

So I thought… I checked and you are right. You only get two slots instead 2 + 2.

Regardless, it’s just a matter of sending a request to support and they will fee up the slots for you.

It would probably have been appropriate to check whether it worked that way before issuing a knee jerk response. And THEN checking and finding that wasn’t how it worked. I realize you were trying to be helpful, but straight up, it didn’t come off that way.

I realize that I have enough authorizations to cover the 2 computers, but that’s not the point. The point is, they don’t tell you how it works in any of the pre or post sales reference material, and you don’t get any options during the installation to plan for that. So you really can’t make an informed decision about what to do. It may, in fact, be stated somewhere but if it is then it isn’t somewhere that jumps out at you or anything.

AFA resetting authorizations, they DID reset them for me once. Even though I had the product for 4 years and had only asked for one re-auth,, the reply I got contained a snarky warning about installing on more than one computer. I mean, one request in 4 years and they feel the need to accuse you of piracy when you do take advantage of what you say is no big deal? And the last support request I turned in was completely ignored, actually. No response at all.

I’ve always said they make good products but from a customer focus perspective they have some challenges. I review everything I buy, and I posted this to make sure I understand what the circumstances are before I actually post something stating what my opinion of it is. If they say, “Oh sorry, we didn’t actually think about that” or “Oh, it’s described here but you have to do this to find it.” then I’m probably going to view it differently that if it’s along the lines of, “That’s the way it is, so get over it.” Or maybe they don’t reply at all again. But I’ll wait and see before I jump to any conclusions.

[Erik Phersson]

Well, the reason I didn’t check before answering is because that was the way it worked before. After I answered I thought I would check since we upgraded the web-site and found that it was not working as intended. I checked with the web guys and they confirmed that it’s a bug. They will check it on Monday.

Erik Phersson - Toontrack
Head Of Development

[Greg Nieman]

Sorry, didn’t see you were a mod. Email replies don’t show it as that, and it was my turn to miss something when I came back to reply. But there are two components to this question. One EZX *does* require you to authorize 2x. Is that as expected, but doing both authorizations should only show up as 1 slot when you look at your products in the portal? Or is it that you should only have to do one auth per EZX?

Again, it isn’t so much the mechanics of the request as that when it happens it leads to uncertainty on how to proceed. I would think that even if you did two authorizations and it showed up that way in the portal you’d want to document somewhere that some EZX packs diverted from the convention.

[Erik Phersson]

Forgot to answer. This bug is fixed now.

Erik Phersson - Toontrack
Head Of Development

[Greg Nieman]

@Erik said:

Forgot to answer. This bug is fixed now.

Actually just noticed this the other day installing on my second machine. Thanks for the heads up though, and for getting it fixed in a timely manner.

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