What a rip off

[dlumloadie]

I’ve spent a small fortune on Toontrack products. Today I decided to put larger drives on because windows gave BSOD after an update, I deactivated all my EZ Bass activations because I knew they wouldn’t work and now I find that there is only a certain amount of activations you can have. SO YOU ARE NOT BUYING THESE PROGRAMS YOU ARE ONLY RENTING THEM. WHAT A RIP OFF. TOONTRACK WILL BE GETTING NO MORE OF MY MONEY. Have you ever tried contacting their support desk it’s bloody impossible. You used to be able to contact them but now you just go round in circles.

EZbass version: 1.3.0
Operating system: Windows 11

Topic

[Adrian Mutimer]

I feel for you. Why do they do this?!!!! It’s just pettyfogging shithousery. I hope they reinstate your licences.

 

A

[Scott]

9

dlumloadie wrote:

I’ve spent a small fortune on Toontrack products. Today I decided to put larger drives on because windows gave BSOD after an update, I deactivated all my EZ Bass activations because I knew they wouldn’t work and now I find that there is only a certain amount of activations you can have. SO YOU ARE NOT BUYING THESE PROGRAMS YOU ARE ONLY RENTING THEM. WHAT A RIP OFF. TOONTRACK WILL BE GETTING NO MORE OF MY MONEY. Have you ever tried contacting their support desk it’s bloody impossible. You used to be able to contact them but now you just go round in circles.

EZbass version: 1.3.0
Operating system: Windows 11

I’ve removed all inactive authorizations. You should be all set.

Btw, the authorization system is set to automatically remove inactive authorizations over time for our customers. So they don’t have to contact Toontrack Support to clear authorizations often if ever.

However, it’s not set up to handle 3 computer system re-authorizations for a product in a week.

Scott Sibley - Toontrack
Technical Advisor

2

Thanked by: lp958 and Shootie

[Jay]

Scott wrote:

However, it’s not set up to handle 3 computer system re-authorizations for a product in a week.

Why not?

• This post was modified 4 months, 1 week ago by Jay.

[Scott]

Jay wrote:

Scott wrote:

However, it’s not set up to handle 3 computer system re-authorizations for a product in a week.

Why not?

• This post was modified 4 months, 1 week ago by Jay.

It’s how they set up the parameter in the system.

If a customer is having to use 3 or 4 authorizations in one week then either they are having major computer issues or are sharing their single user license with multiple users. The former would require contacting Toontrack directly to possibly help solve computer issues. The latter would be against the EULA.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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