We regret that your order could not be accepted- Toontrack issue

[conan55]

I haven’t gotten the attention of support, after several attempts. The issue is with fastspring and toontrack, not Chase Visa. For whatever reason, my 6 attempts to buy synthwave.EZX failed, yet they are “PENDING” in my account. Today and yesterday, I got the  following message 6 times:

We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

 

 

EZdrummer version: 3.1.1
Operating system: macOS Tahoe (26)

Topic

[Petter Adsten]

Hi, and sorry for the inconvenience. Our web development team is working to fix that bug. If you have contacted support you will get an update via email when this has been solved.

Petter Adsten - Toontrack
Support & Betatesting

[conan55]

Hello Petter,

 

I’ve had the misfortune to be in direct contact with FastSpring, who seems to be implying, I did something “wrong”. I’ve been a customer of Chase Visa for nearly 30 years, my credit rating is well into the 800s. I suspect their system is based on Artificially Negative Intelligence, and they’d rather blame a would be user of their system,  rather than their handiwork.

I presently have 6 purchase attempts in the “PENDING” state, that I need removed, before I attempt my purchase again. I’d rather not have to explain those attempts to FastSpring. You see, with FastSpring, their forte is neither customer service, or transactions. It would behoove ToonTrack to find another vendor.

Here is what FastSpring had to say:

Hello,

We’ve made some adjustments that should allow you to complete your purchase again.

However, we’d like to flag that your previous order was disputed, which goes against our policies. While we’re allowing this repurchase as a one-time exception, please note that any future disputes may result in a permanent block from making purchases through our platform.

If you experience any issues with the product or service itself, we recommend reaching out to the seller’s support directly, as they’re best positioned to assist.

Thank you,

Alex Svenda
Risk Team

[Author]

Replies