Update failing

[Richard Kitt]

I hope this hasnt been asked and answered before, I could not find anything when I checked.  Anyway I finally got round to updating the SD3 SDX library to v1.1.3 but the update fails saying that ‘CrashBig-Unloaded_L45.png could not be copied.  I checked in the relevant folder and the modified date is actually the time and date I tried updating so something has got copied – but I cannot open the file to look at it as it is corrupt, so I guess the copy got interrupted somehow.    It also says the update is finished with some errors when I cancel out of the update.  Thing is I now dont know if anything else has been missed but I do know that when I load SD3 kits I no longer get images of the kits loaded.

Has anyone else had this problem or know if there is a workaround.  Thanks.

Superior Drummer 3 version: 3.1.4
Operating system: Windows 7

Topic

[Olof Hermansson]

What error does it say in the installer log? You can open it from the File menu in the installer.

Olof Hermansson - Toontrack
Coder

[Richard Kitt]

Hi Olof,

Thanks for the reply and apologies for not getting back to you sooner.  I have attached the log for you.

 

 

 

[Olof Hermansson]

2019-11-08 08:22:53: Error: Copy error 0x17: Data error (cyclic redundancy check).
2019-11-08 08:22:53: Error: Failed to copy file to "D:\Toontrack\Superior Drummer 3\SL-SuperiorDrummer3\GraphicsV3\Cymbal\CrashBig-Unloaded_L45.png"

CRC error – it could mean a bad sector on the D: disk.

Olof Hermansson - Toontrack
Coder

1

Thanked by: Richard Kitt

[Richard Kitt]

Terrific. But thanks for letting me know.

[Richard Kitt]

I ran chkdsk and it reported no errors found.

[Olof Hermansson]

Did you use the /r flag?

Olof Hermansson - Toontrack
Coder

[Richard Kitt]

No, I thought that meant to do a repair?  Should I still use /r if it found no errors.

[Olof Hermansson]

It seems like /r is needed for it to check for bad sectors. “Locates bad sectors and recovers readable information.”

Olof Hermansson - Toontrack
Coder

1

Thanked by: Richard Kitt

[Richard Kitt]

OK thanks for that. As the the disk is in use I have set it to check when the system next restarts.

[Richard Kitt]

Hi Olof.  Finally got round to running chkdsk /r .  Anyway the update is now complete, many thanks for your advice.

[Olof Hermansson]

Good to hear, cheers.

Olof Hermansson - Toontrack
Coder

[Author]

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