Unable to complete SD3 download using Product Manager

Product Manager
Viewing 15 replies - 1 through 15 (of 21 total)
  • Matt
    Participant

    UPDATE

    OK – well I just left it running and looping over and over and it seems to of sorted itself out finally. I don’t know how long exactly – hours. I just left it looping and came back and checked it after several hours and it was complete. The SD 3 Library Additional Bleeds was left overnight looping away. Checked in the morning and it was finally done.

    Hope this might help someone else.

    Matt

    Adam Leatherbarrow
    Participant

    I’m having the exact same problem. Infuriating!
    Every time I contact support it takes 24 hours to reply. You think they would have a fix for this by now.
    Seriously considering giving up and buying a different product.

    DutchDoctor
    Participant

    Same problem here. 100mbit unlimited data internet connection, unable to complete the download on “Superior Drummer 3 Library Part 2”. It just loops the last few megabytes for hours and hours. I’m at over 24hrs now. This shouldn’t be happening.

    Something is wrong with their data server and they need to fix it.Capture.PNG

    sebuilding
    Participant

    Im having the same problem as well. I am stuck with Superior 3 and cannot use it. Please reply with a solution! Thanks!

     

    John
    Moderator

    Hi,

     

    you’re not downloading from the server but one of many servers, depending on your location.

    Usually, download problems seem to sort themselves out within a day or so but please contact Toontrack Support directly via one of the FAQ’s.

    They will probably want you to perform some tests and provide some info, to see what can be done.

     

    BR,

    John

    John Rammelt - Toontrack
    Technical Advisor

    Alan O’Connell
    Participant

    Hello I am right in the middle of a mix and needed to redownload part 1 and its not working….

    i am a pro user on a deadline in the  UK

    Same issue

    Can someone pls help asap

     

    Support take 24hrs and I dont have that time

     

    Please

     

    thank you


    Operating system: macOS Sierra (10.12)
    Alan O’Connell
    Participant

    I managed to solve it by renaming download folder

    downloading missing files

    restarting 4 times…….

    I need to get back to mix

     

    Its not a good working system……..

    Alan O’Connell
    Participant

    Now it says its missing soundb2.obw

     

    Is it possible to download just that files with out the whole load?

     

    Thank you

    Alan O’Connell
    Participant

    Issue not resloved. I cannot install and I cannot redownload ……. uuurrghgh

    Olof
    Moderator

    Hi Alan,

    Earlier I purged the server caches for the two files that were being downloaded over and over for you, but it did not help, I could see in the log. That implies that there could be a problem with the disk that you are downloading to.

    So the download is complete and the installer says that soundb2.obw is missing? To fix that, try “Verify/Download Again” in Details in PM.

    Do you have another disk you could download to? That would maybe be best – pause the verifying/downloading, change location in Preferences and use the Move Downloads function.

    Olof Hermansson - Toontrack
    Coder

    Alan O’Connell
    Participant

    @Olof Thanks for the reply!!

    I just hit “Verify/Download Again” and now it says its wants another 40 minutes. Fingers crossed. Ill let you know as soon as

    I could possibly try another drive if this fails

    Thanks

    Alan O’Connell
    Participant

    No Its looping again…

    Alan O’Connell
    Participant

    Have just tried on a new drive @2 hours and still the same its looping.

    This is a huge error can we find a solution asap please…..

    I need to be able to rely on my software for work

     

    Ive been at this all day and now night

     

    Thank you

    Olof
    Moderator

    Are you sure the download is now on the new drive? The path is not automatically changed for existing downloads. Use “Show in Finder” in Details to see where it is.

    soundb2.obw and soundb6.obw are looping now, while before it was soundb3.obw and soundb6.obw.

    Something you can try is to pause the download, rename soundb2.obw to BAD_soundb2.obw and soundb6.obw to BAD_soundb6.obw, then resume, so that other parts of the disk will be used.

    Olof Hermansson - Toontrack
    Coder

    Alan O’Connell
    Participant

    Yes I have opened in FInder and confirmed the new drive.

    I have renamed to 2 and 6 to BAD and am downloading now – will know in 5 minutes

Viewing 15 replies - 1 through 15 (of 21 total)

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