Two Superior Drummer accounts on one computer

[James Gardiner]

I purchased a recording computer that already had Superior drummer on it. I uploaded all my midi packs onto the computer, even the ones that were already on there, like Roots, just to have all of my kits on my folders. Now I am getting a “Duality”  login message. I entered my email and password for Toontrack but it says its incorrect. My guess is it wants the login from the previous computer owner. Now I am getting a “audio engine” issue and Superior Drummer makes no sound. Do I have to uninstall all of the Toontrack entirely and then reinstall mine back on it? I dread that because it took me a few hours to do that. Please let me know how to solve this issue when you can, thank you.

Topic

[drumjack52]

What’s your operating system? This login that you’re trying – is it for the Product Manager? Are you trying to run SD3 standalone? You do have your own license right? Are you getting audio from anything else on the computer like your daw? Uninstalling and reinstalling won’t help.

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[James Gardiner]

Hi Jack. I am using windows 10. The log in only appears on Superior drummer, the interface itself has a dialog box pop up and it asks for email and password. I am not using it stand alone, only in Cakewalk. I have the license for about 20 midi packs but the previous owner has about 50 or more on there. No audio from anywhere else.

Superior Drummer 3 version: 3.3.7
Operating system: Windows 10

[drumjack52]

James Gardiner wrote:

Hi Jack. I am using windows 10. The log in only appears on Superior drummer, the interface itself has a dialog box pop up and it asks for email and password. I am not using it stand alone, only in Cakewalk. I have the license for about 20 midi packs but the previous owner has about 50 or more on there. No audio from anywhere else.

Superior Drummer 3 version: 3.3.7
Operating system: Windows 10

I have never had to do any kind of login in SD3. The only login is for the Product Manager. There’s a question I asked and you didn’t answer – do you have a license for SD3? Try running SD3 in standalone mode. Do I understand you right and you’re not getting any audio from anywheres on your computer? From any program? Are you by any chance allowing the systems sounds to access your audio I/O? Are you using a regular audio interface or what? Try disabling the system sounds and see if you get audio from Cakewalk. Windows doesn’t like to share the audio I/O between programs. It can be done but as I haven’t had to use Windows in ages (I’m on a Mac) I don’t know that method. BTW my first daw s/w was Cakewalk Sonar on a Toshiba Satellite 1955 laptop decades ago.

Unless the previous owner transferred the licenses over to you you’ll not have access to anything he put on the machine – only your own stuff. You’re going to need his password and email to de-authorize his previously installed s/w. There actually is a way to get out of the mess you have but you’ll need to take a trip through the Windows Registry and that ain’t a job for the faint-hearted.

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[John]

Hi,

as Jack suggests, it will be much easier for you to download/install/authorise with the Product Manager application, so please download and install it.
https://www.toontrack.com/product-manager/

If a library is installed that isn’t authorised, you will be presented with the login window in SD3 when you try to load it. Duality is an EZX.
You should see which ones in the Product Manager.

To properly uninstall products you do not have licenses for, you will have to download the installer packages for them, then run the Uninstaller from the Product Manager.
Alternatively, you can delete the contents of C:\Program Files (x86)\Common Files\Toontrack\EZDrummer and then re-install any EZdrummer EZX and Toontrack MIDI you do have licenses for. This may still leave references to products you do not have licenses for but *shouldn’t* pose any problems.

BR,
John

John Rammelt - Toontrack
Technical Advisor

2

Thanked by: James Gardiner and drumjack52

[drumjack52]

Will the uninstallers properly delete any references in the Windows Registry? When I ran a Windows system, I got used to having to go through the registry to remove old unused references.

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[James Gardiner]

drumjack52 wrote:

James Gardiner wrote:

Hi Jack. I am using windows 10. The log in only appears on Superior drummer, the interface itself has a dialog box pop up and it asks for email and password. I am not using it stand alone, only in Cakewalk. I have the license for about 20 midi packs but the previous owner has about 50 or more on there. No audio from anywhere else.

Superior Drummer 3 version: 3.3.7
Operating system: Windows 10

I have never had to do any kind of login in SD3. The only login is for the Product Manager. There’s a question I asked and you didn’t answer – do you have a license for SD3? Try running SD3 in standalone mode. Do I understand you right and you’re not getting any audio from anywheres on your computer? From any program? Are you by any chance allowing the systems sounds to access your audio I/O? Are you using a regular audio interface or what? Try disabling the system sounds and see if you get audio from Cakewalk. Windows doesn’t like to share the audio I/O between programs. It can be done but as I haven’t had to use Windows in ages (I’m on a Mac) I don’t know that method. BTW my first daw s/w was Cakewalk Sonar on a Toshiba Satellite 1955 laptop decades ago.

Unless the previous owner transferred the licenses over to you you’ll not have access to anything he put on the machine – only your own stuff. You’re going to need his password and email to de-authorize his previously installed s/w. There actually is a way to get out of the mess you have but you’ll need to take a trip through the Windows Registry and that ain’t a job for the faint-hearted.

Thank you both for helping, it is very relieving when you are frustrated. 🙂  (do you have a license for SD3?) Yes, I own Superior Drummer 3 and EZ Mixer 3 and about 20 Ez and Superior midi packs. I downloaded the Product Manager first, that is what I use to load up all of my midi packs onto the computer(screen shot added)  I didn’t realize the guy who built this computer for me put Toontrack on it, it was when I opened Superior up and to see if my midi packs were in there. I saw a ton of other midi packs that I never purchased.

There is only one one Product manager on the computer and it is attached to my account. It was when I choose one of the drum packs on Superior that was not mine that I was prompted for email and password for Toontrack. When it was the wrong email and password, the “audio engine has failed” box appeared in the bottom corner of the Superior box and there was no longer any sound from the kits.

(Do I understand you right and you’re not getting any audio from anywheres on your computer? From any program?)  I am getting audio from stand alone and in the DAW, it is just every few days the “audio engine stopped” message kicks on and there is on sound for the SD. If I close down the DAW and open it up most of the time SD will work again.

(Are you by any chance allowing the systems sounds to access your audio I/O? Are you using a regular audio interface or what? Are you using a regular audio interface or what?) I am using an Apollo 8x and I am running everything in and out through that. I have sound everywhere now, it just stops when the audio engine warning comes on.

(BTW my first daw s/w was Cakewalk Sonar on a Toshiba Satellite 1955 laptop decades ago) THIS is so awesome. I was about 20 something when my boss bought me a Toshiba Satellite and he put Microsoft Project on it for me, i was a construction project manager at that time. I had no idea they had DAW back then. Was Sonar really buggy or did it work pretty well at that time?

(Unless the previous owner transferred the licenses over to you you’ll not have access to anything he put on the machine – only your own stuff. You’re going to need his password and email to de-authorize his previously installed s/w. There actually is a way to get out of the mess you have but you’ll need to take a trip through the Windows Registry and that ain’t a job for the faint-hearted.) I AM faint hearted. I think this guy builds computers for recording and puts all this on there to sweeten the deal. I see now that it comes with a price. I never had any issues ever with Cakewalk, but this computer, every 20 minutes there is some kind of new issue and it crashes. I am almost ready to do a factory reset and wipe it all off and start over. He has about 36 million plugins and DAWs on this machine. The C drive is 2 TB and he has 1.6 TB used up right out of the box.

 

 

Superior Drummer 3 version: 3.3.7
Operating system: Windows 10

[James Gardiner]

Hi John,

Thank you for helping me again. I will reach out to the guy who sold the computer and see if i can get him to do remote access and do it. I don’t have anything on the computer that he can have access to, other than some half started cheesy songs.

)Alternatively, you can delete the contents of C:\Program Files (x86)\Common Files\Toontrack\EZDrummer and then re-install any EZdrummer EZX and Toontrack MIDI you do have licenses for. This may still leave references to products you do not have licenses for but *shouldn’t* pose any problems.) I set a restore computer point last night, then today I started this process of taking out the files from his midi packs. I will see how it goes, if it causes problems I will go back to the restore point and at least be back to where I am now. Thanks again for helping.

 

James

 

[drumjack52]

James: I would take the drastic step to wipe clean the computer, reinstall Windows and go from there. That’s the only way to really be sure that any gremlins are gone. Really – only 400 gig free on a 2 TB drive? That’s ridiculous. Your computer guy did you no favors. There’s something that’s screwing up your audio for sure. Does your computer have a built-in audio I/O? That’s what might be screwing-up the audio.

Crashing every 20 minutes or so? That’s not right at all. If I could look at things in person I could probably figure out what’s happening and remote admin/access won’t help. I don’t know what kind of relationship you have with your builder but I would NOT trust him at all. There’s a lot of tuning that can be done with a Windows machine. There was a website run by a fellow that goes by the name of Black Viper that had some really great tips and tricks for fixing Windows install. That Toshiba Satellite I mentioned ran Win95 and I got the ram load (ram in that machine was 1 gig) for the operating system down to right around 100 meg (not a typo). There’s SO much garbage in a stock Windows install that you don’t need it’s not even funny.

I wish this forum had the facility to do private messages between posters. I have the feeling there’s some things going on that I can’t discuss them here.

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[James Gardiner]

I think that is what I have to do at this point, a full reboot. To clarify here, only my Cakewalk crashes ever hour or so, not my computer. And my C drive says 1.67 TB used and 2.04 TB available, so I put that down wrong in the last message. They say as long as more than half of your drive is free you should be good but to me, it seems like 1.67 TB uses is a LOT of stuff on there. I think I have to find someone to jump on this computer and try to clean it up and remove and adjust it. I think at that point if it does not work to get the bugs out, i will do a full reboot.

(Does your computer have a built-in audio I/O?) I don’t know, I don’t think it does from the surfing around I have done it does.

 

[drumjack52]

A full reboot won’t help – you’re going to have to do a full reinstall of Windows and get rid of all the excess garbage it seems you have on that machine. That drive – is that your only drive? Are you storing samples on it? Where are your Cakewalk sessions being stored? You really need to dig in as to what you really have in there hardware-wise. Was this computer a custom build or something off the shelf and your computer dude mucked around with it?

If it was my computer I’d wipe it as clean as I could and reinstall Windows and only the programs that you really need. As to how much space you should have free that all changed with ssd’s; it was the old spinner drives that you needed to have some excess space. Generally you could back in the day go to 80% full before worrying about space.

I have a separate drive for the system and programs, another for samples and a third for sessions. That way if one drive dies I still have the others.

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[James Gardiner]

It has a second D drive at 4TB for holding all of my recordings and it is empty right now. I paid a guy  on ebay to build it, he sells recording computers, new. This one has the i9 motherboard so that my Apollo 8 will work with the windows machine. I think he just went a little overboard with adding so many programs. It had 9 DAWs when I first got it. I removed 4 of them so far. I will store my sessions on the D drive. I would love to wipe it clean and start over for sure. I just hope that it doesnt mess up the fact that right now it works with the apollo 8. Windows and the apollo do not usually work well together. So the goal here is to preserve the fact that almost each time i turn the computer on the apollo is recognized by the computer.

[Mark King]

Wow I’d get rid of that stuff. I think I would have asked him to build the computer, tune it for audio and leave it bare. I personally would reformat and install windows again. Goodness knows what else is on there.

SD3 with older sdx,s plus Rooms of Hansa and Death & Darkness. Cubase and wavelab current versions. Roland TD50x using all trigger inputs for triggering SD3 only. Windows 11 computer. Various keyboards and outboard gear as well as VST instruments. Acoustic drums: Yamaha 9000 natural wood and Pearl masters. Various snare drums. RME BabyFace Pro FS and Adam A7X monitors

2

Thanked by: drumjack52 and James Gardiner

[drumjack52]

James: I would do what Mark King says and wipe that machine clean. If for nothing else than having a clean soul as who knows how legit that installed software is. I get the feeling that Captain Jack Sparrow built that machine (if you get the reference).

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: James Gardiner

[Mark King]

🤣

SD3 with older sdx,s plus Rooms of Hansa and Death & Darkness. Cubase and wavelab current versions. Roland TD50x using all trigger inputs for triggering SD3 only. Windows 11 computer. Various keyboards and outboard gear as well as VST instruments. Acoustic drums: Yamaha 9000 natural wood and Pearl masters. Various snare drums. RME BabyFace Pro FS and Adam A7X monitors

2

Thanked by: James Gardiner and drumjack52

[James Gardiner]

Well you both said to wipe it clean and I know I have to do that. I just down know how and I don’t have windows to reload. I currently have a few “how to reinstall windows” youtube videos up but have not watched them yet. For me I went 3 months without recording anything because my old computer was not working. I FINALLY  have a new computer that is glitchy as hell but works and to shut it all down again is hard, but I am going to do it. it also takes a long time to download all the software and plugins from all of the places that I JUST downloaded it from onto  the new computer. So its like putting a dog down, you know its time but you want to but you just can’t bring yourself to do it this moment. :O

[Author]

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