Toontrack Product Manager Download issues?

[Kaister]

Hi there,

Made a few purchases just last night and a couple downloads just hung there.
Tried disconnecting the WIFI, Closing the program and just still hung…

Finally got the HANSA to fully download and install after downloading all night until just an hour ago but New York Studios Vol 1 in the manager just keeps downloading so i opened the download folder and it shows it’s there so i ran the installer and it installed but going back to TPM (Toontrack Product Manager) it still says “downloading product” and the download counter gets to 0 and then goes back to 24 seconds and so on…. Help?

"The death rate is still one per person and we're all gonna make it"!
"Life is hard and people are messy"
"Run to Jesus, He'll love you...I promise"!

• The post has been modified 2 times, last modified 2 years, 6 months ago by Kaister.

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[Kaister]

Just got home and same thing… i restarted the pc and seemed to give it some “Ac-Rite” and all is well, thank you and Merry Christmas to all! 🙂

"The death rate is still one per person and we're all gonna make it"!
"Life is hard and people are messy"
"Run to Jesus, He'll love you...I promise"!

[BigDon1976]

Hello I’m sorry to hear about the situation that you’re going through with the software I don’t want to drag this out. I basically work with Apple on the hardware such as the Mac studio and I didn’t have any problems downloading after I purchased the apps in fact what I did was I downloaded the whole entire package, and that was with the sales engineer at Sweetwater Music Candace Irizarry.

She is my sales rep and if you want, you should contact her and let her know or if you do have a sales engineer and was with Sweetwater then I suggest you contact him as well as Support make sure everything is up and running on your system and that’s what you need support on everything And they will do that there so contact them and let them know what’s going on that’s if he had not purchased through Sweetwater Music if you didn’t then my only advice is to contact the support.

I wish you the best luck. If you think you’re going through trouble it’s crazy what I got here in California but I’m learning and boy it’s no joke.

Peace

Don Linton

Darnice Linton

[Kaister]

Thank you Don so much for taking the time and helping out, Merry Christmas and Happy New Year to you and yours!

"The death rate is still one per person and we're all gonna make it"!
"Life is hard and people are messy"
"Run to Jesus, He'll love you...I promise"!

[Author]

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