The Installer encountered an error that caused the installation to fail. Contact the software manufacturer

[dlblack]

I have por tools 10 on Mac os 10.7.5 and I opened one of my previous fules and all of my Ezdrummer tracks were gone. It said it could not find the tracks. when I searched my computer the Ez drummer folder was empty. I went to load the Ezdrummer again to recover the files and i keep getting this error. ” The installer encountered an error that caused the installation to fail.” Does anybody know what the heck is gong on.
Help please
Thank you

Topic

[John]

Hi,

from your log I can see that you haven’t downloaded anything for quite some time and I think that your installer is simply too old for your system.
Please download the full installer and run that, followed by the 1.3.3 update.

John Rammelt - Toontrack
Technical Advisor

[dlblack]

I have reinstalled and updated my EZ drummer and the installation was successful. However, In Pro tools I am still reciving the same error message. ” EZ drummer cannot find the sound files! Reinstall EZdrummer or move the sounds to: /volumes/imac/ezdrummer”

[Michael]

The most likely cause of this issue is running sound mover incorrectly.

Soundmover looks like an installer but it is not, it is actually a utility that will move the EZdrummer folder to the specified location.  SoundMover can be found in Applications/Toontrack/SoundMover
 

In this instance we recommend running SoundMover once again. This time however, please set it to MacHD/Library/Application support.  Please see the attached picture that shows exact how to do this.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[dlblack]

YAAAAAAAAAYYYYYYYYY!!!!! That worked!. Thank you so much!. Now Im back to making music!!

[dlblack]

Okay I guess that solution was only a temporary band aid because now Im getting an error that says that “pro tools is critically low on memory” or the system just crashes. this only happens when EzDrummer is open. I know I have plenty of memory. This error was not happening before I made the Soundmover adjustment. Please Help!

[Michael]

HI dlblack,

It is impossible for SoundMover to have caused this pro tools error and it is simply a coincidence.

Running Soundmover simply “Told” EZdrummer where it could find its sound files… and in this case it did not actually move anything (it just repaired a path in a preference file).

IF pro tools is reporting that it is low on memory, unfortunately it is running low on memory. The only solution is to use less RAM. This can be done by unloading any extra unneeded instruments in EZdrummer. This can be done by clicking on the instrument and selecting none.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Author]

Replies